Freelancer profile translated to English.

Description

Experienced Project Manager / Service Delivery Manager / Contract Manager, specializing in managing complex outsourcing contracts and managing international service centers. Expert in IT governance, contractual monitoring and financial optimization.

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Klesia
Project Manager
BANKING AND INSURANCE
April 2025 - Today (1 year and 2 months)
Montreuil, France
Managing the transition between two outsourcing providers (Kyndryl > Thales) on behalf of KLESIA.

Leading the transition project (service catalog, governance, run)

Supervising ITIL processes and supporting internal Service Delivery Managers

Implementing the KLESIA methodology (PRINCE2 and Agile) to standardize management

Monitoring Thales' integration: planning, milestones, COPIL reporting, contractual arbitrations

Building and validating the service catalog (lots 1 to 3: user support, standard changes)

Securing the RUN and managing risks related to the switchover

Result: secure transition, strengthened governance, clarification of scope and implementation of management tools for management.
Project Steering Interim Management IT Governance Team Management Change Management
VALEO
Service Delivery Manager
AUTOMOBILE
January 2023 - September 2024 (1 year and 8 months)
Paris, France
International management of a multi-country outsourcing contract (France, Spain, Italy, Morocco, Tunisia, South Africa, Ireland).

Supervision of 100 employees spread between Service Desk, proximity support and IT infrastructure

Annual budget monitoring of €7 million, with optimization of margin and production costs

Management of SLA/KPI, penalty management, COPIL animation and governance committees

Continuous improvement of processes, rationalization of resources and automation of reporting

Supporting the client on the revision of the service catalog and the preparation of the contractual renewal (-15% costs)

Result: 30% reduction in SLA penalties, financial optimization and significant improvement in customer satisfaction.
ITIL V4 Contract Management IT Governance Project Management Team Management
BNP Paribas Personal Finance
SDM
BANKING AND INSURANCE
January 2017 - February 2020 (3 years and 1 month)
Montreuil, France
Run activity monitoring
• Guarantor of the availability of France business applications
• Management of major incidents in production, coordination of BP2I techniques

• Guarantor of incident management process monitoring, change => change support with the business for the implementation of the process and operating mode
-creation of the procedure
-change management in relation with the process managers / monitoring of the application of the process within the businesses
• Monitoring of problems and recurrence of production incidents.
• Participation in the Monitoring Committee
Production of deliverables and reports
Steering Project Management Delivery Management ITIL V3 run