Freelancer profile translated to English.

Description

After 10 years of experience, including 4 as a support technician, I have proven my ability in incident management and the resolution of technical-functional problems related to applications. Being dynamic, very agile, and having a sense of responsibility, I have acquired skills in level 1 and 2 incident management, as well as a good command of the SQL environment.

Languages

French
Native or bilingual
English
Fluent
Spanish
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

LEGRAND
Application Support for Management
November 2024 - July 2025 (8 months)
Missions :
Respond to user support requests
Diagnose and resolve technical problems related to hardware and software.
Record and track incidents in the ticket management system.
Escalate complex issues to specialized teams, if necessary.
Train users on the use of software and IT tools
Implement configuration, test, and deliver IT developments
Plan and supervise the migration of EDI applications to cloud solutions
Provide technical and functional support for the CEGID ERP, resolving user issues
Write and maintain technical documentation and user guides.
Technical Environments:
CEGID ERP, BEXT WMS, PYTHON, POWER SHELL, LINUX, DOCKER, REST API, JSON, XML, JIRA, WINDOWS, MICROSOFT OFFICE SUITE, VMware, MICROSOFT AZURE, VISUAL STUDIO CODE, BASH, EDIFACT(EDI)
Cegid JIRA Incident Management Bash EDI
Ricoh
Sales Orders Process
TECH
January 2019 - December 2020 (2 years)
Barcelone, Spain
o Management of administrative requests.
o Modification of contracts, correction and change of terms.
o Monitoring of invoice collection for assigned clients.
SMCP
Application Support Technician
FASHION AND COSMETICS
April 2022 - December 2023 (1 year and 8 months)
Paris, France
o Creation of access to various business applications
o Assistance and training of users on business applications.
o Reproduction of bugs and resolution of application incidents.
o Monitoring of interfaces between different applications (via VTOM)
o Integration of files in error.
o Reporting of needs for evolution to the MOA teams.
o Prioritization of tickets.
o Escalation of incidents and anomalies to R&D teams, tracking escalated tickets and testing fixes.