Freelancer profile translated to English.
Back to original languageAbout Daniel
I support SaaS and healthcare companies in not only acquiring customers but also making them successful in the long term. To achieve this, I combine Customer Success, Instructional Design, and Customer Education with Content Creation and Project Management.
With over 7 years of experience in digital implementations, onboarding programs, and training concepts, I develop scalable learning formats – from interactive webinars and e-learning to blended learning journeys. Developers build the tool – I ensure that it is understood, used, and valued.
My strengths:
Training & Workshop Design, didactic concept development, remote onboarding, process optimization (HubSpot, Zoho, Salesforce Light), and intercultural communication (DE/EN).
Remote-first is standard – for clear communication, short paths, and maximum quality in implementation.
German
Native or bilingual
English
Fluent
French
Basic
Remote only
Primarily works remotely
Experience
- Konova AGCustomer Success ManagerSOFTWARE PUBLISHINGJanuary 2024 - Today (2 years and 7 months)Zug, SwitzerlandSupport of authorities & organizations in the use of the e-participation platformConducting onboarding & training (remote & on-site)Creation of training materials and video tutorials1st & 2nd level support (technical & organizational)Project coordination between customers and IT teamContribution to customer satisfaction & reduction of support tickets
- Medmonitor.swissPresales & Client Engagement ManagerSOFTWARE PUBLISHINGMarch 2023 - November 2023 (8 months)Küssnacht SZ, SwitzerlandConsulting of doctor's and dentist's offices on the introduction of digital quality management systems (QMS)Creation of practice-specific, digital QM manuals & processesConducting training & workshops for practice staff1st-level support (telephone & remote) for user questionsSupport in presales: product presentations & customer demosBuilding sustainable customer relationships in the healthcare sector
- SelbstständigBLS AED InstructorEDUCATION AND E-LEARNINGJanuary 2018 - February 2023 (5 years and 1 month)Baden AG, SwitzerlandAs a certified instructor for Basic Life Support (BLS) & Automated External Defibrillation (AED), I independently conducted emergency training and first aid courses for doctor's and dentist's offices, nursing facilities, and companies.My activities included:Planning, organization, and execution of practical emergency trainingTraining of medical professionals and company employeesAdaptation of course content to industry-specific requirementsDevelopment of training materials and documentationPromoting confidence in action in emergencies through realistic exercises
Recommendations
Be the first to recommend Daniel
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Certificate: Implementation of digital quality management systemsMedmonitor.swiss2023Vermittelt Kenntnisse zur Einführung und Betreuung digitaler Qualitätssicherungssysteme in Arzt- und Zahnarztpraxen, inkl. Dokumentation, Audit-Trails und Prozessoptimierung.
- BLS AED Instructor (Emergency Courses)Rettungsschule Zentralschweiz2018Zertifizierter Instruktor für Erste Hilfe und Reanimation (Basic Life Support & Automatisierter Externer Defibrillator), Schulung von Fachpersonal und Laien.