Freelancer profile translated to English.

Description

IT support professional with experience in diagnosing and resolving hardware and software problems, both remotely and in person. Expert in installing, configuring, and updating operating systems and applications, as well as printer support and resolving printing incidents.

Experience in user and permission management in Active Directory, as well as user and shared mailbox administration in Office 365. Detailed incident logging, procedure documentation, and coordination with other IT colleagues to implement efficient solutions.

Languages

Spanish
Native or bilingual
Catalan
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

ADTEL SISTEMAS DE TELECOMUNICACIÓN SL
System Administrator N2
July 2021 - Today (5 years and 1 month)
Molins de Rei, Spain
Management and resolution of incidents and requests through a ticketing system, N2 technical support, and supervision/management of interns.
Escola La Garalda
IT Technician
October 2019 - March 2020 (5 months)
Pallejà, Spain
IT technician responsible for equipment maintenance and administration. Incident resolution