Freelancer profile translated to English.

Description

🚀 Empowering Businesses with Scalable CRM & Agile Software Solutions 🚀

I support companies in digitizing and optimizing their business processes through customized CRM and software solutions. With over 20 years of experience in agile project management, business consulting, and software development, I help companies improve their customer loyalty and work more efficiently.

💡 My focus:

✅ Development of innovative software solutions

✅ Project management from conception to operation

✅ Efficient CRM systems for better customer loyalty

✅ Optimization of service and logistics processes & omnichannel strategies

📩 Let's shape your digital transformation together! Contact me!

AI questions? AI strategy? Or advancing AI development? I support from conception to implementation and the sustainable retention and further development of your AI ideas.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
French
Conversational

Workplace preferences

Can work on-site

Zürich (up to 50km)

devpoint GmbH
Senior Manager
DIGITAL AND IT
December 2017 - Today (8 years and 7 months)
Zug, Switzerland
• Concept, requirements engineering, and implementation support for a Dubai-based company for integration of processes into a CRM
• Business analysis and requirements engineering at Swisscom for integrations of third-party solutions into the existing marketing planning application
• Integration of a new Knowledge Management System into business processes at Swisscom AG – REST API definition
• Project Manager, Consultant, and Sparring Partner for the realignment/process digitalization at GIB Solutions AG
• Process Designer and Prototype for an AI-based solution for Real Estate Property Marketing System in Dubai
• Interim Head of ICT Department Telecommunications Company, reorganization and optimization of processes with 5 people at GIB Solutions AG
• Agile Requirements Engineer / External PO of a web-based solution for the German company DEHN AG
• Project management and consulting for the existing marketing and campaign planning solution at Swisscom AG
• Setup of Nearshore Offer ALoHA from devpoint and personnel management of the employees there
Agile Project Management AI Prompting AI Consulting Digital Transformation
Swisscom
Senior Consultant
TELECOMMUNICATIONS
June 2016 - November 2017 (1 year and 5 months)
Zürich, Switzerland
• Development of a video consulting solution for the financial industry (CS, BLKB, acrevis, Valiant Bank, and others)
• Integration of voice biometrics into video consulting solutions (hybrid branch and remote solution) for Swisscom AG and Finance
• Project management for a hybrid branch solution at acrevis Bank
• Development of a concept for an Insurance Utility Platform for Swisscom AG and Zurich Insurance, among others
Agile Project Management Innovation Innovation Management Investment Planning
Swisscom
Technical Product Manager
TELECOMMUNICATIONS
April 2015 - May 2016 (1 year and 1 month)
Zürich, Switzerland
• Development of a new fully integrated POS solution for retail stores
• Launch of the first interactive app experience for Davos Tourism
• Consulting, business analysis, and requirements management for a new digital interaction platform (iBeacon, BTLE) Schmidt +41 79 789 20 86 [email protected]
Agile Project Management Digital Transformation IT Strategy Business Plan Development