About Daniel
English
Native or bilingual
Swedish
Native or bilingual
German
Fluent
Portuguese
Conversational
Chinese
Conversational
Experience
- PwCDirector, AI PracticeDIGITAL AND ITSeptember 2019 - April 2024 (4 years and 7 months)Singapore• Spearheaded sales and go-to-market (GTM) strategy, commercializing new AI products that secured over 5 new enterprise clients and grew the sales pipeline by ~$5M within 12 months.
- ConcentrixLead Product Manager, Digital DeliveryDIGITAL AND ITJanuary 2016 - July 2019 (3 years and 6 months)• Led the product development and delivery of an AI-powered customer service chatbot for IBM, reducing average customer support resolution time by 40% .• Directed the delivery of the Emirates Skywards loyalty app for a team of 5 squads, launching to over 1 M users in 90 days and increasing redemptions by 37%.
- Electronic ArtsMultiplayer ProducerVIDEO GAMES AND ANIMATIONJune 2010 - December 2015 (5 years and 6 months)• Defined and analyzed KPIs using player data to drive product decisions, increasing playtime and retention by 15% month-over-month.
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Education
- Artificial Intelligence & Business StrategyMIT SloanArtificial Intelligence & Business Strategy
- Certified Scrum Master (CSM)Certified Scrum Master (CSM)