About Daniel
English
Native or bilingual
Spanish
Native or bilingual
Experience
- Lean Solutions GroupProduct Operations AnalystFebruary 2023 - Today (3 years and 6 months)• • Designed and optimized data processes to improve operational efficiency.• • Led data analytics projects, delivering actionable insights to support business decisions.• • Developed Power BI dashboards to track KPIs and support decision-making.• • Built ETL pipelines to transform raw data into actionable insights.• • Implementation Specialist focused on deploying data solutions, integrating systems, and ensuring successful implementation of data workflows and business requirements.
- TeleperformanceIntelligence AnalystJanuary 2020 - December 2023 (3 years and 11 months)• • Led KPI analysis for sales and customer support accounts.• • Built dashboards and structured datasets for reporting.• • Supported performance improvement through data-driven insights.• • Data Engineer focused on building and maintaining scalable data pipelines, optimizing data workflows, and ensuring reliable data availability for analytics and business decisions
- TeleperformanceQuality LeadJanuary 2018 - January 2019 (1 year)• • Supervised Quality team performance and conducted coaching sessions.• • Tracked KPIs and implemented corrective action plans.• • Ensured reporting accuracy and documentation standards.
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Education
- Business AdministrationUNADBusiness Administration
- Systems EngineeringUNADSystems Engineering