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Danielle N.DN

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Freelancer profile translated to English.
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About Danielle

✨ With over 4 years of experience in administrative support, customer relations, coordination, and organization, I help entrepreneurs, CEOs, and businesses regain clarity and peace of mind in their activities.

📌 Specifically, I can assist you with:

1. Administrative Support :

• Managing your emails and calendar (scheduling appointments, reminders, client follow-up – Gmail/Outlook, Google Calendar, Calendly).
• Invoicing, preparing quotes, tracking payments, and client reminders.
• Document organization (Google Drive, Dropbox, Notion, etc.) and setting up clear procedures.

2. Client & Relationship Management :

• Following up on and responding to client requests across various platforms (email, social media, etc.).

3. Social Media Planning and Content Creation :

• Creating visuals (Canva) and automated scheduling (Meta Business Suite, Later, Buffer).

🌍 My Strengths

• Trilingual inFrench – Italian – English, I facilitate smooth communication with your international clients and partners.
• My approach is both structured and proactive: I don't just execute tasks but propose concrete improvements to simplify your daily work.

🚀 My Goal : to free up your time so you can focus on growing your business. I adapt to your needs and support you remotely with reliability, rigor, and confidentiality.

💡 My Values — integrity, fairness, and a service-oriented mindset — guide every collaboration. You can count on me for professional, transparent, and needs-focused support.
  • French

    Native or bilingual

  • Italian

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Solidarietà Cooperativa Sociale&Nuovofuturo
    Management Unit Manager
    HEALTH AND WELLNESS
    January 2021 - October 2024 (3 years and 9 months)
    Figline Valdarno, Italy
    • Supervising and integrating staff (onboarding, monitoring adherence to procedures).
    • Organizing and optimizing work processes with the Operational Coordinator.
    • Managing schedules, replacements, timekeeping anomalies, and authorizations.
    • Monitoring service quality, writing reports, and managing complaints.
    • Participating in operational meetings and proposing improvement actions.
    • Administrative and customer relations management.

    👉 Results: improved organizational flow, reduced anomalies, and better user satisfaction.
    Team Management and Integration Process Organization and Optimization Schedule and Resource Management Quality Monitoring and Complaint Management Operational Coordination and Customer Relations
  • Azienda USL Toscana Centro
    Front and Back Office Assistant
    MEDICAL
    June 2020 - October 2024 (4 years and 4 months)
    Figline Valdarno, Italy
    • Reception and public guidance, managing calls and scheduling appointments (examinations, sample collection, visits).
    • Administrative patient check-in, managing medical documents, distributing supplies.
    • File tracking, printing, and delivering results.
    • Coordination with doctors and nurses to ensure continuity and quality of care.
    • Managing emergencies and resolving organizational issues.

    👉 Results: reduced waiting times, improved patient satisfaction, and optimized inter-departmental communication.
    Reception and Public Guidance Appointment Scheduling and Calendar Management Multitasking and Coordination with Medical Teams Client/Patient Communication and Phone Support Administrative Management and Patient/Client Relations

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Education

  • Master in Tourism Economics and Management
    University of Bologna – Rimini Campus
    2018
  • 🎓 Bachelor's Degree in Intercultural Linguistic Mediation
    University of Bologna – Forlì Campus
    2014

Skill set

Categories

  • Other