About Danielle
French
Native or bilingual
Italian
Native or bilingual
English
Fluent
Experience
- Solidarietà Cooperativa Sociale&NuovofuturoManagement Unit ManagerHEALTH AND WELLNESSJanuary 2021 - October 2024 (3 years and 9 months)Figline Valdarno, Italy• Supervising and integrating staff (onboarding, monitoring adherence to procedures).• Organizing and optimizing work processes with the Operational Coordinator.• Managing schedules, replacements, timekeeping anomalies, and authorizations.• Monitoring service quality, writing reports, and managing complaints.• Participating in operational meetings and proposing improvement actions.• Administrative and customer relations management.👉 Results: improved organizational flow, reduced anomalies, and better user satisfaction.
- Azienda USL Toscana CentroFront and Back Office AssistantMEDICALJune 2020 - October 2024 (4 years and 4 months)Figline Valdarno, Italy• Reception and public guidance, managing calls and scheduling appointments (examinations, sample collection, visits).• Administrative patient check-in, managing medical documents, distributing supplies.• File tracking, printing, and delivering results.• Coordination with doctors and nurses to ensure continuity and quality of care.• Managing emergencies and resolving organizational issues.👉 Results: reduced waiting times, improved patient satisfaction, and optimized inter-departmental communication.
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Education
- Master in Tourism Economics and ManagementUniversity of Bologna – Rimini Campus2018
- 🎓 Bachelor's Degree in Intercultural Linguistic MediationUniversity of Bologna – Forlì Campus2014
Skill set
Categories
- Other