Freelancer profile translated to English.

Description

🔹 I am Daniella, a Virtual Assistant specializing in Administrative Management for Training Organizations 🔹

With over 9 years of experience in customer relations and 5 years specializing in administrative management, I support training centers in optimizing their organization and excelling in their customer relations.

🚀 Need an efficient and organized assistant to manage your training files? I'm here for you!

📌 My services include:

✅ Administrative management of training: tracking trainee files (registrations, invitations, attendance sheets, certificates), managing reminders and dropouts.

✅ General administrative support: managing emails and mail, archiving, tracking administrative tasks and organizing documents, managing invoices, reminders, quotes, etc....

✅ Support and customer relations: tracking registrations, responding to information requests, supporting trainees before, during, and after the training.

💡 Why choose me?

✔ Expertise in training management

✔ Organization and rigor

✔ Time saving

✔ Availability and responsiveness

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

NH Gestion
Administrative Assistant for Training Organizations
EDUCATION AND E-LEARNING
July 2023 - January 2025 (1 year and 7 months)
- Archive documents
- Track administrative tasks
- Manage invoices
- Manage trainees' administrative documents
- Send and prepare documents (invitation, attendance sheet, certificate of completion, program, training catalog, invoices, quotes, etc.)
- Track and manage dropouts
- Follow up with clients
- Assist clients with NDA requests
- Help obtain Qualiopi certification
Administrative management Microsoft Office Google Drive Data management Communication Virtual assistant Responsiveness Organization
NETINO
Moderator
TELECOMMUNICATIONS
March 2021 - August 2021 (6 months)
Customer support and guidance (Back Office)
Customer service
ALBERT LEARNING
Administrative Assistant for a Training Organization
EDUCATION AND E-LEARNING
July 2020 - Today (5 years and 11 months)
Phone calls (outgoing and incoming)
- Client file follow-up
- Client support
- Email processing on Roundcube
- Complaint management
- Tracking progress towards objectives
- Providing methods and tools adapted to needs
- Manage trainees' administrative documents, sending and preparation (invitations, attendance sheets, certificates of completion, etc.).
- Track and manage dropouts, client follow-ups, send information to trainees as needed, training catalog, program, etc...
Customer service Team management Communication Administrative management