Daniel Kubein

We support companies in making service, sales, and operational processes more efficient, scalable, and profitable.

With over 20 years of experience in operations, technology, customer experience (CX), outsourcing, nearshoring, automation, and business management, we combine strategic consulting with operational implementation.

Our experience includes responsibility for large organizations. Our focus has always been on optimizing processes, introducing innovative technologies, and sustainably increasing efficiency, quality, and customer satisfaction.

Our focus areas:

• AI-powered process automation & workflow optimization

• Introduction of modern AI solutions (OpenAI, Parloa, n8n, Cloud)

• Development & optimization of contact centers, service organizations, & BPO structures

• Development of CX/UX strategies & omnichannel & multichannel solutions

• Cloud transformations & platform migrations

• KPI, reporting, & controlling systems

• Outsourcing, nearshoring, & vendor management

• Business process analysis & digitalization

• Operational restructuring

We do not see ourselves as traditional consultants who merely create concepts. Together with our clients, we accompany projects from strategy development through technical implementation to successful integration into daily operations.

Our clients particularly value our ability to quickly analyze complex challenges, develop pragmatic solutions, & achieve measurable results. We combine technological expertise, business management know-how, & many years of leadership experience.

If you are looking for an experienced partner who understands and sustainably implements digitalization, artificial intelligence, customer experience, operations, and corporate governance holistically, we are the right contact.

AI | CX | Contact Center | BPO | Process Optimization | Business Development | Performance Management

• - Assuming operational management in the absence of the managing director

• - Commercial management, contract and risk management, strategic development

• - Overall operational management of several companies

• - Introduction of group-wide AI, AI, and digitalization technologies, KPI, reporting, and controlling structures

• - Responsibility for technology, service, economic efficiency, and innovation strategy