Freelancer profile translated to English.

Description

Bilingual English CRM Project Manager with 17 years of experience in CRM solution deployment, project management, RUN management, and user adoption (Change).

Key Skills:

Change Management: Co-construction of a change management plan with stakeholders, with action tracking and regular updates with governance (e.g., CAB).

Project Management: Ability to coordinate teams and manage budgets to ensure project success.

CRM Deployment: Implementation of Microsoft Dynamics 365 and Salesforce solutions.

RUN: Ability to manage business requests and the backlog to deploy new features without endangering the existing system.

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Basic

Workplace preferences

Can work on-site

Paris (up to 50km), Lyon (up to 10km), Marseille (up to 10km), Bordeaux (up to 10km)

SES
Change & Adoption Manager
TELECOMMUNICATIONS
October 2023 - December 2024 (1 year and 3 months)
Luxembourg, Luxembourg
Implementation of change management strategies for D365, increasing user satisfaction by 15%.
Training of over 600 users on MS Dynamics 365 CE Sales & Quote Builder.
Development of a change management strategy, with established KPIs for performance monitoring.
Deployment planning and monitoring of backlog and RUN
Deployment of 10 internal improvement projects.
Change Management User Testing QA testing UAT Microsoft Excel Dynamics 365 Microsoft Office Quote Builder CRM Training Dynamics CE RUN Backlog KPI Microsoft Power BI
Pernod Ricard
Adoption Lead
AGRICULTURE
April 2023 - July 2023 (4 months)
Paris, France
Implementation of a product adoption strategy, increasing user engagement by 20%.
Change management plan
Communication plan
Visual identity
Crm Salesforce Salesforce Change Management Change management Communication Microsoft Office Microsoft Excel Microsoft Powerpoint Agile method
MIDWICH
Trainer / Translator - Microsoft Dynamics CE / F&O
TECH
October 2022 - February 2023 (3 months)
Lyon, France
As part of the CRM deployment at SIDEV, responsible for training and documentation for users.

Deliverables:
Workshop reports
Demonstrations
Training Plan
Translations
Training
Assistance with mockups and business rules for:
Opportunity Tracking
Accounts and contacts
Warehouse (Reception / Shipping / Management)
Change support Training Pedagogy Workshop facilitation Mockups