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Daniele C.DC

Daniele C.

Crisis Management & ITSM Optimization

€950/day
Dresden, DE
15+ years
IT Service Management
Leadership Skills
IT Project Management
Outsourcing
Strategic Planning

Average response time: 1 hour

Freelancer profile translated to English.
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About Daniele

I help you bridge the gap between technical stability and business continuity. Together, we'll end the chaos of tickets and ad-hoc reactions.

If your IT infrastructure is the backbone of your business, IT Service Management cannot be a bottleneck. I transform your service department from passive ticket management to a strategic value machine.
Plant and Machinery
Digital and IT Services
Medical Devices
Software Publishing
Insurance

  • German

    Native or bilingual

  • Italian

    Native or bilingual

  • English

    Fluent

  • French

    Basic

Can work on-site
Dresden (up to 50km)

Experience

  • Selbstständig
    Retail Trader
    BANKING AND INSURANCE
    January 2013 - Today (13 years and 7 months)
    Lecce, Italy
    - Trading of market-neutral income strategies on indices as well as commodities.
    - Portfolio Hedging.
    - Providing training in the area of options, hedging, and chart analysis to professional or aspiring traders.
    - Development and further development of trading strategies with options.
    - Continuous personal development in the field of options and futures, with a clear focus on capital preservation.
    Risk Management Portfolio Hedging Capital Preservation Options Futures
  • Mobility Systems + Services
    Head of Application Management & IT
    AUTOMOBILE
    October 2016 - October 2018 (2 years)
    Rotkreuz, ZG, Switzerland
    - Restructuring of process management.
    - Establishment of a standardized IT service catalog.
    - Introduction of a central service desk for internal and external customers.
    - Consolidation and standardization of various existing support processes and channels.
    - Task force management.
    - Change management in the area of the offered software solution.
    Process Management Task Force Management Change Management Jira Service Desk Continuous Improvement
  • DCIT Solutions
    IT Service Manager
    January 2013 - October 2018 (5 years and 9 months)
    Worked as an external consultant for various companies as an IT Service Manager.
    - Building support organizations.
    - Implementing IT Service Management processes.
Check out Daniele's experience

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Education

  • ITIL Foundation Examination ITIL Service Operation PRINCE2 Project Management Foundation 3DP Leadership Competence ITIL Service Transition
    ITIL Foundation Examination ITIL Service Operation PRINCE2 Projektmanagement Foundation 3DP Führungs-Kompetenz ITIL Service Transition
  • University of Applied Sciences Zurich HWZ
Check out Daniele's education

Certifications

  • Scrum Essentials
    Zühlke Academy, Zurich
    2018
  • Hermes 5 Foundation
    TÜV SÜD Akademie GmbH
    2016
Daniele's certifications are only visible to Malt Community members

Skill set

IT Service Management
IT Strategy
IT Project Management
Corporate Strategy
Talent Management and Employee Development
Leadership Development

Categories