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Description

Customer Relationship Improvement:

• Project Owner Assistance

• Definition of the company's business processes

• Information Systems Integration: CRM Dynamics 365

• Change Management Support

• Project Management and Team Coordination

• Decision Support

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Nice (up to 20km), Aix-en-Provence (up to 10km)

Biz&Worth / Masao
Project Management
DIGITAL AND IT
January 2015 - Today (11 years and 5 months)
Paris, France
• Assisting companies in the scoping and target vision phases for CRM solution implementation
• Audits and recommendations for implementing new customer/digital marketing journeys, redesigning after-sales and customer service processes
• Managing Microsoft Dynamics CRM projects
• Implementing mobility solutions for sales teams
• CRM decision support, mobile fleet maintenance
• Change management steering (communication/training)
Project Management Project Owner Assistance Decision Support CRM Dynamics CRM
aXoma consultant
Consulting Manager
CONSULTING AND AUDITS
November 2011 - December 2014 (3 years and 2 months)
Paris, France
Definition of organizational schemes for implementing Shared Service Centers for Purchasing/Sales functions (sizing, service catalog, hub organization)
• As part of ERP implementation, process redesign: reference analysis, scoping workshops, and identification of organizational impacts, functional specifications development
• Assistance in the design and deployment of the back office in Purchasing/Finance areas
• Change management steering (communication/training)
• Decision support for a call center for customer service (application mapping, specifications, preparation and facilitation of supplier consultations)
• Assistance in the design and deployment of a penalty management tool
Business Analysis Change Management Project Management Project Owner Assistance
BearingPoint
Consulting Manager
CONSULTING AND AUDITS
September 2007 - October 2011 (4 years and 2 months)
Paris, France
Master Plan (Ministry of Defense)
Project deployment (Ministry of Defense, Ministry of the Interior) in Finance and Purchasing areas
Project Owner Assistance
Project Management Support IT Master Plan Project Owner Assistance