About Daniel
French
Native or bilingual
Experience
- EIRLMedical Device ConsultantDecember 2016 - Today (9 years and 6 months)Grenoble, FranceQuality and regulatory support for medical device development projects.
- PRAXIM medivisionCustomer Service Manager (PRAXIM) / Field Service Director (OMNILIFE Science)January 2014 - December 2016 (2 years and 11 months)Boston, MA, USAOMNI Life Science Transfer of customer service activities from PRAXIM to OMNI. Processes approved by the FDA during the first audit Implementation of stock policy, hotline service, consignment stocks, maintenance contracts. Guarantee of the PRAXIM customer request resolution process Optimization of customer service processes and guarantee of customer service process application according to ISO13485 Increase in profitability of maintenance contracts and customer service Monitoring of product performance in post-market surveillance studies.
- VI TECHNOLOGYCorporate Application EngineerApril 2006 - January 2014 (7 years and 9 months) Coordination and support of international sales and distribution teams. Technical support (phone/email), training, services, and advice. Commissioning of equipment at customer sites. Development of customer relationships, technical seminars, site visits, trade shows. Listening to and synthesizing customer needs and participation in new product development.
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Education
- DESS (Master 2) Optics and Photonics, Laser and Optics EngineeringUniversité Joseph Fourier (Grenoble I)2004DESS (Master 2) Optique et Photonique, Ingénierie laser et optique