Freelancer profile translated to English.

Description

Versatile IT Technician — L1/L2 Support, Helpdesk, Deployment & Systems

Passionate about IT for several years, I have worked in demanding environments (airport, industrial sector, education, large corporations) where I developed solid expertise in workstation support, diagnostics, maintenance, and supervision.

My experience has allowed me to intervene in:

➤ User support (L1/L2, helpdesk, incident resolution)

➤ Workstation deployment and imaging (SCCM, Windows 10/11)

➤ Hardware and software maintenance (PCs, servers, peripherals)

➤ Active Directory & Office 365 management

➤ Installation and configuration of IT equipment in critical environments (Roissy-CDG)

➤ Advanced diagnostics and full handling of requests

Experiences: Eiffage, Econocom, airport sector, education, SMEs

Environments: Windows 10/11, M365, AD, SCCM, EasyVista, MASAI, Dell iDRAC

Open to discussions and opportunities in support, infrastructure, and IT services.

Industry field of expertise

Languages

French
Native or bilingual
Spanish
Fluent
Portuguese
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Eiffage
FREELANCE - HELPDESK SUPPORT TECHNICIAN L1 / L2
April 2025 - December 2025 (8 months)
Saint-Ouen, France
➤ SFR network incident referent
➤ Lenovo maintenance and support management
➤ Level 1 & 2 IT support intervention
➤ Incident management via ticketing tool (Easyvista)
➤ User account creation and management (Active Directory)
➤ Software installation, application bug resolution (Adobe, Windows, etc.)
➤ Office support: Outlook, email, VPN, connectivity
➤ Hardware diagnostics, user support
➤ Microsoft Windows 10/11, Office 365, collaborative tools environment
Easyvista Ticket Management Cybersecurity Incident Management User Support Technical Support
Econocom
PERMANENT CONTRACT - SUPPORT TECHNICIAN L1 / L2 | ON-SITE
September 2023 - January 2025 (1 year and 4 months)
Roissy-en-Brie, France
➤ Incident management and ticket resolution via MASAI software.
➤ Diagnostics and repair of hardware and software failures on user workstations.
➤ Imaging and deployment of Windows 10/11 systems via SCCM.
➤ Installation and configuration of DELL EMC servers with IDRAC management.
➤ Replacement and installation of workstations, monitors, and IT peripherals.
➤ Setup and maintenance of IT equipment specific to the airport sector (Roissy-CDG).
➤ Delivery and installation of IT equipment respecting deadlines and quality standards.
Ticket Management On-site Support User Support Technical Support Cybersecurity Incident Management
ZESHOP
APPRENTICESHIP - WEB APPLICATION DEVELOPER
September 2022 - August 2023 (11 months)
➤ Design and development of an online ordering website, integrating an intuitive user interface and order management features.
➤ Development of a food order management application, including inventory management and real-time order tracking.
Web Development HTML/CSS PHP