About Daniel
Senior Programme Manager and Technical Delivery Leader with 20 years across government, SaaS and managed services. Brings the ability to lead complex programmes and technical teams calmly and methodically, keeping multiple workstreams, vendors and stakeholders aligned without losing pace. Empathetic but direct in management style: people perform better under clear expectations and genuine investment, and this approach has consistently turned around teams that were struggling. A strong proponent of Agile, applied in a hybrid fashion where pure methodology rarely fits the reality on the ground. Straightforward and trusted at every level, from daily standups to Director-level escalations, and comfortable taking full ownership of an organisation’s most critical deliveries.
English
Native or bilingual
Spanish
Conversational
Can work on-site
Barcelona (up to 50km)
Experience
- Agilisys LtdHead of ApplicationsJanuary 2024 - August 2025 (1 year and 7 months)• Internally headhunted to unify three previously separate technical teams (SAP/ERP, Dynamics CRM, general applications) for Agilisys's largest account — the States of Guernsey government — covering Health, Police, Revenue and Social Services.• Rebuilt a demotivated team under active client scrutiny, cutting open backlog by 60% and improving SLA response and resolution times by 30%.• Led the Applications strand of a formal contract compliance review, presenting clause-by-clause evidence to the client alongside the Commercial Lead and Director — the only business unit to fully evidence compliance.• Directed a CMDB reconciliation across 200+ applications, consolidating data from Snow, Lansweeper, SharePoint and legacy spreadsheets into a single record; output drove a client-approved, criticality ranked upgrade plan.• Authored disaster recovery runbooks for the top 70 priority applications, defining time-to-restore and data loss parameters per system — accepted by the client with residual gaps formally tracked for resolution.• Resolved an escalated Revenues-to-Benefits API integration dispute by authoring and winning client approval for a targeted ETL diagnostic, isolating root cause under senior political pressure.• Rescued a stalling Philips PACS healthcare implementation by negotiating additional team resource allocation under formal risk acknowledgement, enabling go-live to proceed.
- Agilisys CXM – Professional ServicesHead of SupportMarch 2021 - December 2023 (2 years and 9 months)• Established and led the CXM Support function, transferring in an existing team to become the primary post-go-live point of accountability for Microsoft Dynamics 365 and Drupal platforms across 10 local government customers.• Promoted to Managing Consultant (Jul 2023); scope expanded to include the QA function following the departure of the Head of QA, adding three engineers to remit.• Led a £120k, 3-month load testing programme for the government's Enterprise Digital Revenue/Tax platform following nationally reported outages - coordinating 10+ internal teams and third parties, identifying four critical bottlenecks, and overseeing full remediation with zero reoccurrence at the next tax deadline.• Standardised a service design framework across 10 customer implementations, achieving 90% consistency in RACIs, SLAs and escalation paths; enabled a small team to cover multiple clients while maintaining a support margin above 40%.• Onboarded North Lanarkshire Council's Dynamics 365 and Drupal platform into BAU support; embedded proactive monitoring that drove 95% SLA resolution compliance from day one.• Co-designed a DevOps-as-a-Service proposal for the States of Guernsey covering release governance across multi-org delivery — adopted as the client standard for all internal and third-party projects.
- Agilisys DigitalDigital Programme LeadApril 2019 - March 2021 (1 year and 11 months)• • Promoted to lead the entire Agilisys Digital business unit in steady-state wind-down — managing P&L, team, vendor contracts and 10 customer relationships simultaneously while honouring all contractual commitments through end-of-life.• • Tripled operating margin from a forecast 10% to 30% through disciplined cost management, vendor renegotiation, and cancellation of third-party services replaced by an internally built monitoring tool.• • Renegotiated a key supplier Master Reseller Agreement, securing £40k/year in recurring savings, equivalent in P&L impact to winning £400k of new revenue at a 10% margin.• • Exceeded steady-state remit by delivering two unplanned product release candidates to all 10 customers, resolving long-standing production issues and generating £300k in change control revenue.• • Maintained zero staff turnover throughout the wind-down period by sustaining individual development plans and creating meaningful technical work, including scoping and sponsoring the in-house Monitrix monitoring product.
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Education
- Cognitive Science BScUniversity of Exeter, School of Cognitive Science2005Combination of Computer Science and Psychology
Certifications
- PRINCE2 Project management Practitioner Level certificationAPM2009
- Systems Modelling Techniques – UMLBCS, The Chartered Institute for IT2010