Freelancer profile translated to English.
Back to original languageAbout Daniela
Senior Freelance Consultant – Change Management & Digital Transformation
With over 16 years of experience in organizational transformation, I lead complex projects for major clients such as BNP Paribas, EDF, and AXA. Specializing in change management, IT outsourcing, offshoring, and digitalization, I handle everything from strategic audits to operational deployment, both in France and internationally. Curious, reliable, and results-oriented.
- Sectors: Banking, insurance, energy, IT
- Tools: Office 365, VM, LLM, client internal tools
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- BNP Paribas ITGPProject Manager – International Business TransferBANKING AND INSURANCEJanuary 2022 - June 2024 (2 years and 5 months)Montreuil, FranceLed a **strategic organizational transformation project in an international context**, aimed at transferring activities to India. As the **referent project manager**, I managed all planning, execution, and closing phases, while supervising a junior project manager and liaising between business units, IT, and international partners.Major Achievements:Strategic Scoping and Initial Audit:In-depth analysis of challenges, SWOT analysis, stakeholder mapping, definition of the target vision and transformation levers.Construction of the Target Operating Model (TOM):Reorganization of processes and definition of new post-transfer responsibilities.Change Management Leadership:Development and implementation of a comprehensive strategy including:
- Multi-level communication plan
- Individual support system
- Structured training plan
- Consolidated roadmap shared with key stakeholders
Resource Management:Recruitment of operational teams in India, skill development, and knowledge transfer.Rigorous Operational Monitoring:Performance indicator tracking, steering committee facilitation, securing critical actions until final delivery.Knowledge Capitalization:Conducting a structured lessons learned review to ensure model reproducibility.Results Obtained:Project delivered on time, with a high level of quality.Client satisfaction reached 100% during the post-transfer evaluation.International Environment and Tools Used:Office 365 Suite, Service Now, BNP proprietary tools, working in a virtual environment (VM), coordination with teams based in India. - BNP Paribas – BCEFConsultant – Change Management, Transformation & OrganizationBANKING AND INSURANCEJune 2021 - December 2021 (6 months)Montreuil, FranceStrategic mission within the "Tools & Equipment Management" department of BNP Paribas BCEF, as part of an organizational transformation program. As a consultant, I supported teams in optimizing their processes and structuring their change management, with an approach focused on listening, efficiency, and quality.Key Role and Contributions:Audit and Diagnosis of existing processesto identify areas for transformation and optimization levers.Facilitation of workshops and conducting interviewswith stakeholders to co-create solutions tailored to field challenges.**Modeling and optimization of tools and equipment management processes**, in collaboration with business and IT teams.**Deployment of multi-level communication**, combining targeted messages, information meetings, and dedicated materials.**Design of methodological guides**, formalization of a structuring documentation system and quality procedures.**Planning and facilitation of training sessions**, to ensure the adoption of new processes by BCEF teams.Results Obtained:Project completed on time and fully aligned with management's expectations.Stakeholder satisfaction rate: +90%, thanks to a collaborative and results-oriented approach.Environment and Tools:Office 365 Suite, BNP internal tools
- Groupe INTMBusiness ManagerCONSULTING AND AUDITSDecember 2019 - June 2021 (1 year and 6 months)Levallois-Perret, FranceResponsible for business development and operational management at INTM Group, I successfully led a profitable growth strategy in the IT consulting and services sector. My scope included managing an active client portfolio, opening new accounts, creating tailored offers, and managing service centers.Key Achievements:**Operational management of 20 consultants**, spread across several major accounts and mid-cap companies.Revenue generated exceeding €2.6 million**, with **continuous portfolio growthover the entire period.**Leadership of complex projects in service centers and fixed-price contracts**, with commitment to results and quality.Main Missions:Complete business development:prospecting, opportunity identification, negotiation, and closing.Responding to tenders:coordinating technical and commercial responses for technical assistance, fixed-price, and service center contracts.**In-depth understanding of client business challenges**, enabling tailored offers and optimized value delivery.Recruitment and staffing:identifying, selecting, and integrating IT profiles aligned with client projects.**Mission follow-up, performance reviews, consultant support**, to ensure performance, engagement, and retention.Budget management and regular financial reportingto management.Environment and Tools:Office 365, INTM Group CRM and internal tools.
Recommendations
Be the first to recommend Daniela
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Business ManagementESSEC2020Management Business d'Affaires
- Taxation (Income Tax, Wealth Tax, Retirement, Estate Planning)2009(fiscalité (IR, ISF, retraite, transmission du patrimoine)
Certifications
- ITIL Foundation V3AXELOS2015
- ITIL Foundation V4PeopleCERT