Freelancer profile translated to English.
Back to original languageAbout Dan
I help you offer a quality customer experience by managing your customer support, your email campaigns, and by fostering customer loyalty. You save time, improve customer satisfaction, and boost your retention.
French
Native or bilingual
English
Fluent
Chinese
Basic
Remote only
Primarily works remotely
Experience
- BRANDSISTERSOperational & Digital Marketing Assistant InternFASHION AND COSMETICSJanuary 2025 - Today (1 year and 5 months)Paris, FranceProvide support to the Operational and Digital Marketing Project Manager to continuously improve the omnichannel customer experience.- Monitoring ongoing omnichannel projects (Click & Collect, Ship From Store, MPOS/WPOS, RMS) and assisting with future project launches- Updating omnichannel training tools- Monitoring and analyzing omnichannel project KPIs- Supporting field teams on omnichannel projects- Monitoring the loyalty program at Zapa- Implementing clienteling (CRM) campaigns for sales teams and Customer Service- Regularly going to the field to evolve projects
- Dokhan Luxury HotelsReceptionistHOSPITALITYApril 2024 - August 2024 (4 months)Paris, FranceThe Metropolitan Paris Tour Eiffel is a luxury hotel located in the 16th arrondissement of Paris, in the immediate vicinity of the Eiffel Tower. It offers an elegant setting combining modern design and Parisian refinement, with spacious and well-equipped rooms, some offering breathtaking views of the capital. The hotel has a spa, a fitness room, a refined restaurant, and personalized concierge services. Ideal for business travelers and tourists, it combines comfort, discretion, and proximity to Paris's iconic attractions.Responsibilities:- Welcome and direct guests upon arrival- Carry out administrative formalities related to guest check-in and check-out- Handle telephone calls and emails- Ensure the smooth running of the reception and the availability of necessary documents (information brochures, maps, etc.)- Respond to guests' specific requests and needs (restaurant reservations, tourist advice, etc.).
- Hugo Boss FRANCE SASVendeurFASHION AND COSMETICSJune 2023 - August 2023 (2 months)Puteaux, France- accueillir, conseiller et fidéliser la clientèle locale et internationale,- veiller à la tenue et au réassort de la surface de vente,- participer au merchandising avec la mise en place des nouvelles collections dans le respect des codes établis par la marque,- participer à la gestion et à l’organisation des stocks.
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Education
- Management & Marketing du LuxeSup de Luxe2025Sup de Luxe, est un Etablissement Privé d'Enseignement Supérieur reconnu par l’État, situé 70, Galerie des Damiers, La Défense 1, 92415 Courbevoie. Inscrit pour la période académique 2023/2024 en 2ème année - programme Bachelor Luxe , en statut étudiant initial, sans alternance. Cours : Luxe et digital, Interculturel et sociologie du client, Visual merchandising, CRM - Relation Client, E-réputation, Marketing de l'expérience client, Créativité et évolution des tendances du secteur du luxe, Droit des marques du luxe, Comptabilité, Bureautique, LVA Anglais, English for Luxury, LV2 Chinois, Recrutement et évaluation des compétences, Introduction à la gestion et au management d'entreprise, Atelier insertion professionnelle.