About Damien
French
Native or bilingual
Experience
- Institut Supérieur de l'Environnement
On Malt
Prospect Follow-upsFebruary 2025 - Today (1 year and 4 months)Paris, FranceAs part of our collaboration with the Institut Supérieur de l’Environnement, we supported their teams in managing candidate contacts, aiming to transform these prospects into initiated applications for their work-study and initial training programs for the 2025 intake.📞 Managing a high volume of contacts → Over 1000 calls per week to guide candidates through their application process and maximize their conversion into applications.🔁 Prospect Follow-up and Activation → Structuring a process to re-engage dormant contacts and follow up with hesitant candidates.🎯 Optimizing Sales Pitch and Process → Refining call scripts and follow-up strategy for a more impactful and effective approach.💡 Results:+40 initiated applications per week on averageA team of 2 FTEs mobilized for rigorous follow-upContinuous strategy improvement to maximize conversion ratesAn effective collaboration with an engaged team, which successfully implemented the necessary adjustments to optimize candidate management and secure registrations for the 2025 intake. - LingueoQualified Appointment Setting and Follow-up on Incoming B2C LeadsMay 2024 - Today (2 years and 1 month)Paris, FranceAs part of a mission dedicated to a language training organization, we managed a large volume of incoming B2C leads. The mission consisted of welcoming and following up with these prospects to maximize sales opportunities for the closing advisors.📝 Sales Strategy and Script: Implementation of appointment setting scripts and drafting of transactional SMS/emails.📞 Ultra-fast Follow-up: Calls made within 5 minutes of lead receipt to maximize appointment setting rate.🔁 Rigorous Follow-up: Structured phone, SMS, WhatsApp, and email follow-ups over a 6-month period to ensure constant presence in prospects' minds.🎯 Qualification and Appointment Setting: Needs analysis, eligibility criteria validation (CPF), and appointment scheduling with advisors, including pre-appointment actions to facilitate closing in one meeting (Digital Identity, etc.).💡 Results:+ 1,000 qualified appointments set+50% of leads converted into appointments+80% attendance rate for appointments
- Melodie des sens
On Malt
Phoning and Appointment Setting for CPF TrainingJanuary 2025 - May 2025 (3 months)Implementation and management of a telephone follow-up system for a wellness training organization (Western France).I supported MDS in the complete structuring of its telephone follow-up and setting strategy, with a clear objective: to convert leads from MaFormation.fr and Google Ads into quality appointments for their closers.Project:• Fine lead qualification to filter out unserious prospects• Creation of call scripts and training of teams in qualification• Optimization of follow-up timing to maximize answer rates• Coaching of sales teams on closing and argumentation• Performance monitoring and regular adjustmentsResults:• Nearly 150 qualified appointments generated each month• A strongly increasing conversion rate (+40% for appointments)• A more confident and effective sales team• A constant flow of opportunities enabling continuous sales
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Education
- Master in Management "Grande École Program"Skema Business School2022