Freelancer profile translated to English.

Description

IT Support Technician, I assist individuals and businesses in quickly resolving their IT problems.

Are you experiencing a computer bug, a network issue, or a difficulty with your Windows system?

I offer efficient assistance, remotely or on-site.

Thanks to my experience and the use of professional tools like ServiceNow and TeamViewer, I guarantee rigorous follow-up and quick interventions.

🔧 My services:

✔️ Responsive, pedagogical, and attentive, I adapt to your level to offer you simple and lasting solutions.

Languages

Workplace preferences

Can work on-site

Paris (up to 20km), Vitry-sur-Seine (up to 20km)

ORANGE BUSINESS
SUPPORT TECHNICIAN
March 2024 - Today (2 years and 3 months)
Level 1 incident resolution: hardware, software, Microsoft 365, peripherals. AD account management: creation, deletion, permissions, passwords. ServiceNow ticket processing: prioritization, tracking, closure in compliance with SLAs. Workstation imaging and reinstallation via SCCM. IT asset management via CMDB. Component replacement (RAM, SSD, docks, screens). IT stock management and hardware traceability.
Installation and Replacement of Components (Hard Drives, RAM, Peripherals) Using ServiceNow Troubleshooting Connection Issues Remote or On-Site Assistance Clear Communication with Users
STEF (STAGE)
PROXIMITY TECHNICIAN
March 2023 - April 2023 (1 month)
Installation, configuration, and replacement of workstations. Network cabling and rack interventions. Level 1 user support for business applications. AD account management. Office 2010 to Microsoft 365 migration. Application deployment via ARS. Preparation and registration of equipment in IWS. PC reset and migration via SCCM.
FEDEX
OPERATIONS AGENT
November 1993 - March 2022 (28 years and 4 months)
Package management via AS400 / ISIS. Storage area organization. Customer relations and sensitive situation management. Backup team management. Package delivery.

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IT Support Technician
AFPA
2023
Diagnosis and resolution of hardware and software failures Installation and configuration of operating systems (Windows) Incident and ticket management Writing simple procedures Use of tools (ping, ipconfig, traceroute) User assistance (technical support) Assembly, maintenance, and troubleshooting of computer workstations User and rights management (Active Directory) Understanding of protocols (TCP/IP, DNS, DHCP) Notions of virtualization (e.g., VMware)
Web Web Mobile Developer
Nextformation
2024
Accessibility and web best practices Use of code editors (VS Code...) Testing and validation of functionalities Development of websites in HTML, CSS, JavaScript Versioning with Git (GitHub / GitLab) Creation of responsive interfaces (adapted for mobile/tablet) Basic SEO (referencing) Creation and management of databases (MySQL, MongoDB...) Use of frameworks (e.g., React, Angular, Vue, Symfony)

Damien Scheffer

IT SUPPORT TECHNICIAN