Freelancer profile translated to English.
Back to original languageAbout Damien
Network & Telecom Technician with extensive field experience, I handle network and telephony issues to ensure stable, high-performing, and secure infrastructures.
Versatile, I manage both user incidents (Level 1/2 support) and more advanced technical issues related to connectivity, network equipment, and IP telephony.
I intervene in particular on:
✔️ Networks (LAN, VLAN, routing, Zyxel equipment)
✔️ Network infrastructure optimization and security (LAN, WiFi)
✔️ IP telephony and Centrex (deployment, configuration, support)
✔️ Network and VoIP incident diagnosis and resolution
✔️ Network infrastructure integration and compliance (cabling, racks)
Methodical, responsive, and solution-oriented, I favor an efficient and pragmatic approach to quickly resolve technical issues and sustainably improve infrastructure performance.
Available for remote support, configuration, or technical assistance missions.
French
Native or bilingual
English
Fluent
Can work on-site
Rouen (up to 50km)
Experience
- Entreprises de services numériquesNetwork & Telecom AdministratorTELECOMMUNICATIONSOctober 2021 - Today (4 years and 8 months)Rouen, FranceNetwork & Telecom Technician specializing in the deployment, configuration, and maintenance of network infrastructures.✔️ Installation and configuration of network equipment (routers, firewalls, switches)✔️ Setup, organization, and compliance of patch panels✔️ Network cabling management (laying, connecting, certifying, optimizing)✔️ Network structuring and segmentation (VLAN, routing, core networking)✔️ LAN, WiFi, and interconnection infrastructure optimization and security✔️ Technical support and resolution of complex incidents (advanced troubleshooting)✔️ Deployment and configuration of IP telephony solutions (VoIP, 3CX, Centrex)✔️ Network performance diagnosis and improvement (QoS, monitoring)
- ABC InformatiqueIT Support TechnicianTECHOctober 2019 - June 2021 (1 year and 8 months)Val-de-Reuil, FranceIT support technician handling system and network environments, with full incident management and user assistance.✔️ Level 1 and 2 user support (diagnosis, handling, and incident resolution)✔️ Ticket management (qualification, prioritization, tracking, and closure)✔️ Intervention on system and network issues (workstations, access, connectivity)✔️ Installation, configuration, and maintenance of IT equipment✔️ Remote support and user assistance with a pedagogical approachRigorous, responsive, and capable of efficiently resolving technical incidents in demanding professional environments.
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Certifications
- 3CX Basic3CX2026
- 3CX Advanced3CX2026