About Damien
French
Native or bilingual
English
Fluent
Spanish
Basic
Experience
- UnknownTechnical CoordinatorSeptember 2024 - Today (1 year and 9 months)Strasbourg, Francemy versatility and adaptability in a dynamic IT environment. Here are my main achievements and responsibilities since September 1, 2024:IT and Software Supportâą Optimization of the GLPI ticketing tool:âą Reduction of overdue tickets by 50% (from +720 to less than 350) in 15 daysâą Streamlining ticket processingâą Implementation of automations to speed up ticket processingâą Revision of ticket categories to improve tool usabilityAnalysis and Reportingâą Weekly production of ticketing statistics for all headquarters departmentsâą Data analysis to guide decision-making and continuous improvementProject Management and Coordinationâą Drafting of specifications for the evolution of our ERPâą Management of the migration project to a new corporate social networkâą Coordination of external IT service providersCrisis Managementâą Responsible for managing IT-related crisis situations and communicationThis multifaceted role allows me to combine my skills in technical support, project management, and strategic analysis to optimize IT processes and significantly contribute to the company's operational efficiency.Strasbourg, Grand Est, France [email protected] www.linkedin.com/in/dlconsulting671
- DamienIndependent IT ConsultantJanuary 2023 - Today (3 years and 5 months)Strasbourg, FranceOptimize your IT infrastructure with an experienced consultant based in Strasbourg. Specializing in solving complex problems and improving technological performance for businesses of all sizes. Key Services:âą IT infrastructure audit and optimizationâą Personalized technical support for VSEs/SMEsâą IT project management (migrations, upgrades, integrations)âą Strategic technology consultingâą â Custom infrastructure administration
- itĂ©aSystems and Network TechnicianMarch 2023 - October 2023 (7 months)Strasbourg, FranceSystems and Network Technician | Expert in IT and Cloud InfrastructureMetropolitanDamien LEBON - itĂ©a (March 2023 - October 2023)Seasoned IT professional with proven expertise in managing complex infrastructures and implementing innovative cloud solutions. Based in Strasbourg, I contributed to large-scale projects, optimizing the performance and security of IT systems.Key Achievements:IT Referent - BluePaper Production Site (March - May 2023)- Sole IT manager for a critical industrial site- â Comprehensive management of network infrastructure and systems- Rapid problem-solving to maintain operational continuityOperations Technician - Metropolitan Cloud Project, Strasbourg EuromĂ©tropole (June - September 2023)- ââ Key player in the deployment of a metropolitan-scale cloud infrastructure- Implementation of advanced security protocols to protect sensitive data- Optimization of cloud service performance and scalabilityTechnical Skills:- Windows and Linux system administration- Virtualization (VMware, Hyper-V)- Networks (LAN, WAN, VPN)- Cloud computing (Azure, AWS)- IT security- IT project management- Expert-level user supportPage 5 of 10Passionate systems and network technician, I combine technical expertise and strategic vision to deliver robust and scalable IT solutions. My results-oriented approach ensures significant added value for every project.
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Education
- BTS in Information Technology Services for Organizations, Information TechnologiesLycée Bertran-de-Born2013BTS services informatiques aux organisations, Technologies de l''information
- English Language and LiteratureUniversité Bordeaux Montaigne (formerly Bordeaux 3)2014Langue anglaise et littérature / lettres