About Damien
French
Native or bilingual
Italian
Fluent
English
Conversational
Experience
- Restaurant le tabagnonBar Executive ManagerRESTAURANTS AND FOOD SERVICEJune 2023 - Today (3 years)As the Bar Executive Manager at Le Tabagnon restaurant, I manage all bar operations, with a particular focus on recruitment, training, and team management, while ensuring an exceptional customer experience and optimal resource management.Key Responsibilities:• Bar Operations Management:• Daily Supervision: Oversee all bar operations, including drink preparation and service, inventory management, and team organization.• Team Coordination: Supervise and motivate bar staff, ensure efficient task distribution, and manage schedules to maintain smooth, high-quality service.• Recruitment and Training:• Sourcing and Selection: Identify staffing needs, write and post recruitment ads, and conduct interviews to select the best candidates for the bar.• Onboarding and Training: Welcome new employees, organize training sessions to familiarize them with bar standards and internal procedures, and implement ongoing training to keep their skills up-to-date.• Team Management:• Skills Development: Train and develop staff skills, ensuring continuous skill improvement and adaptation to new trends.• Motivation and Management: Create a positive work environment, manage conflicts, encourage team cohesion, and ensure a high level of performance and employee satisfaction.• Financial Management:• Cost Control: Monitor and optimize bar costs, manage profit margins, and implement strategies to improve profitability.• Financial Reporting: Prepare financial reports on bar performance, including sales, costs, and trends.
- CenturionsOperations ManagerPUBLIC SAFETYOctober 2018 - June 2022 (3 years and 8 months)Lyon, FranceAs Operations Manager at Centurions Sécurité, I played a key role in daily operations management and the recruitment of security personnel, thereby ensuring customer satisfaction and the smooth functioning of security services.Key Responsibilities:• Operations Management: Supervision of security operations at various sites, coordination of teams to ensure effective coverage in line with client expectations. Management of schedules, staff rotations, and emergency interventions.• Recruitment and Training:• Sourcing and Selection: Identification and recruitment of new security agents through specialized recruitment platforms, unsolicited applications, and recommendations. Implementation of rigorous selection processes to ensure the hiring of the most qualified candidates.• Interviews and Evaluations: Conducting interviews, assessing candidates' technical and behavioral skills, and verifying backgrounds. Development of selection tests adapted to the requirements of the security position.• Training and Onboarding: Development and implementation of training programs for new recruits to ensure their preparation for specific missions. Organization of ongoing training sessions to maintain up-to-date skills and knowledge.• Client Relationship Management: Direct interaction with clients to understand their security needs and adjust provided services. Prompt response to client requests and concerns to ensure high-quality service.• Performance Monitoring: Regular evaluation of security agents' performance, implementation of corrective measures as needed, and encouragement of continuous improvement. Use of KPIs (Key Performance Indicators) to measure operational effectiveness and client satisfaction.
- Restaurant la boucleHuman Resources AssistantRESTAURANTS AND FOOD SERVICEAugust 2016 - May 2018 (1 year and 10 months)Marseille, FranceAs a Human Resources Assistant at La Boucle restaurant, I was a key player in human resources management, contributing to operational efficiency and employee satisfaction.Key Responsibilities:• Recruitment Management:• Sourcing and Selection: Identifying staffing needs, writing and posting recruitment ads for various positions (waiters, cooks, etc.). Selecting and pre-screening applications, conducting interviews, and recommending candidates for open positions.• Onboarding: Organizing welcome processes for new employees, including orientation sessions and distribution of administrative documents.• Personnel Administration:• File Management: Creating and updating personnel files, managing employment contracts, monitoring probationary periods, and processing employee-related administrative documents.• Absence and Leave Management: Tracking leave requests, managing sick leave, and updating schedules to ensure adequate coverage.• Employee Support:• Advice and Assistance: Responding to employee questions regarding company policies, benefits, and internal procedures. Assisting in resolving issues related to working conditions.• Training: Organizing training sessions on internal procedures and service standards, as well as on food hygiene and safety regulations.• Payroll Management:• Payroll Processing: Preparing payroll data, verifying hours worked, calculating overtime, and managing bonuses and deductions. Collaborating with the accounting department to ensure accurate salary payments.• Compliance and Regulation:• Adherence to Standards: Ensuring compliance with labor regulations and safety standards within the restaurant.
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Education
- Human Resources AssistantCentre européen de formation2016