Freelancer profile translated to English.

Description

Passionate professional in product management and customer relations, with a strong background in leading companies such as Sport Heroes, Tesla, and Hyundai.

My varied background has allowed me to develop in-depth expertise in SaaS product management, white-label development, and also in optimizing and managing customer-facing teams.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

United Heroes
Product Manager
HEALTH AND WELLNESS
December 2022 - Today (3 years and 6 months)
Paris, France
Managed a team of 7 developers for the development of new
features across 13 B2B2C applications
Supervised the product lifecycle from discovery to QA and delivery
Collaborated with stakeholders to gather and prioritize feature
requirements
Analyzed user feedback and data to optimize product experience
and performance
Sport Heroes
Onboarding Team Lead
HEALTH AND WELLNESS
January 2021 - May 2023 (2 years and 4 months)
Paris, France
Creation, structuring & management of the implementation team -
white labels and SaaS (3 people).
Launch and support of web & app platforms for international key
accounts (Paris 2024, Danone, L'Occitane, EDF, Groupe VYV...) Client
satisfaction 6.4/7.
Implementation of processes and tools to maximize scalability and
automation. From 15 to 30 clients per CSM.
Sport Heroes
Customer Success Manager
February 2020 - December 2020 (10 months)
Management of key accounts (IRONMAN, Bloomberg, Izmir Marathon...). Maximizing engagement on Virtual Club platforms. Analysis of platform success KPIs with the client. Business development & upsell.

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Master Program
Rennes School of Business
2018
Vice-president of the 4L Trophy Coordination association Marketing Fondamentals, Corporate Finance, Management Science...
MSc Innovation & Entrepreneurship
INSA Rennes / Rennes School of Business
2020
Startup creation project (18 month) Marketing of Innovation, Strategy, Project Management, Start-up Project Management, HR for entrepreneurs , Business Law

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Damien A.

Product Manager

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