Description

Customer Support and Key Account Management professional with extensive experience in fintech and legal-tech environments. Proven ability to manage complex client onboarding processes, including identity verification (KYC), digital signatures, and compliance-critical workflows, while maintaining a strong focus on customer satisfaction and long-term client relationships.

Experienced in managing key accounts on an international level, working closely with notaries and law firms across multiple jurisdictions. Actively involved in stakeholder coordination, outreach, and the management of ongoing client relationships and deals between legal partners, ensuring clear communication, alignment, and operational reliability.

Highly confident in digital-first environments, with hands-on experience using tools such as HubSpot, Notion, Base44, and Lovable, as well as administering and automating communication platforms including Slack and Discord. Recognized for structured problem-solving, clear communication, and a strong understanding of internal company processes, enabling reliable support and effective collaboration in fast-paced, regulated settings.

Languages

German
Native or bilingual
English
Native or bilingual
Serbian
Native or bilingual

Workplace preferences

Can work on-site

Wien (up to 10km)

notarity
Operations-Customer Success Manager
DIGITAL AND IT
March 2023 - March 2025 (2 years)
Wien, Austria
Strong expertise in managing customer and business relationships across international environments. Experienced in cross-functional collaboration between legal, technical, and operational teams, as well as developing and optimizing internal processes to improve efficiency, clarity, and client satisfaction.
Customer Relationship Management (CRM) Customer Success Management Hubspot Key Account Management Process Optimization
Arealeum
Junior Operations Manager
TECH
September 2022 - March 2023 (6 months)
Wien, Austria
Experienced in financial planning, market research, and structured project management, with a strong focus on internal process development. Skilled in supporting data-driven decision-making and executing social media marketing initiatives aligned with business objectives and operational priorities..
Process Optimization Fintech Slack Discord Blockchain
Tennis Club Vienna 2013
Chairman of the Board (nonprofit)
SPORTS
September 2013 - Today (12 years and 11 months)
Wien, Austria
Experience in fundraising, event management, and administrative coordination, combined with building relationships with potential business partners. Actively involved in creating accessible sporting initiatives, focusing on inclusion, community engagement, and sustainable collaboration across organizations.
Project Management Eversports eTennis Customer Loyalty/ Retention Operations Management