About Dalhia
French
Native or bilingual
Experience
- indépendanteSupport for the design and deployment of startups and innovative projectsMay 2020 - Today (6 years and 1 month)I support entrepreneursfrom the design to the deploymentof their new products or services:
- Sales strategy consulting for a growth-stage startup: offer rationalization, argument development, ICP definition and sales strategy
- Sales coaching for a prototyping-stage startup: value proposition, offer formulation, positioning
- Consulting to increase customer usage and satisfaction for a startup, by redesigning the user training process
- Various short-term interventions to overcome blocking points in the business model, sales strategy, or Customer Success management process.
My obsession? The user at the heart of company design, strategy, and tactics. My method? USER CENTRICITYFrom co-creation to facilitation and coaching... I combine different methodsto achieve the right mix for each need. User-centered, whether in business model design, sales strategy, or loyalty, I use design thinking methods to place the user, and therefore recurrence, at the core of the issues.In sales coaching, my approach is pragmatic and tailored to the need. You remain the sole showcase and in charge, I am behind the scenes.For any other user-centered health innovation needs: I am a Swiss Army knife, let's talk about it! - Service d'Accès aux Soins (SAS) libéral 67Operations Director - Deployment and Transformation - Care Access Service (Ambulatory)May 2024 - Today (2 years and 1 month)Strasbourg, FranceI manage and support the deployment of the Care Access Service (SAS) for the ambulatory sector, in collaboration with SAMU.Key missions:
- Coordination of stakeholders (private practitioners, SAMU, regulatory bodies)
- Service structuring
- Facilitation of collaborative work
- Management of service evolution
Objective: improve the management of unscheduled care and orientation to appropriate care for the right patient, at the right time. - Article 51 (Assurance Maladie / Ministère de la Santé)Facilitation and support for Article 51 experimentsHEALTH AND WELLNESSMarch 2021 - March 2025 (4 years and 1 month)I support Article 51 projects and experiments, as well as the Article 51 program and its teams from the Health Insurance, Ministry of Health, ARS, and CPAM, through the 51 Accelerator. The Accelerator workshops are a place for transparent, multidisciplinary, and focused exchanges. They generate collective output, collaborative problem-solving, and collective decision-making.I design and facilitate these workshops, in person or remotely, for 10 to 120 participants.
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Education
- Master of ManagementEDHEC Business School2009Master in Management, Majeure Entrepreneurship
- Business AdministrationUniversidad Autónoma de Madrid2007Administracion de empresas