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Dalhia A.DA

Dalhia A.

Innovation - Deployment - Customer Success - Ops

€1,000/day
Strasbourg, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Dalhia

Design, deployment and management of innovative projects | Health | Article 51 + ex-Doctolib (Sales Director Grand Est) + ex-TokTokDoc (Operations Director)

I bring16 years of experiencein innovation and entrepreneurship, including 10 years in e-health and health,my brainandmy practical mindto the service of various projects and structures in health and/or innovation.

My mindset: act quickly with what we have, project ourselves far and large.
  • French

    Native or bilingual

Can work on-site
Strasbourg (up to 30km)

Experience

  • indépendante
    Support for the design and deployment of startups and innovative projects
    May 2020 - Today (6 years and 1 month)
    I support entrepreneursfrom the design to the deploymentof their new products or services:
    • Sales strategy consulting for a growth-stage startup: offer rationalization, argument development, ICP definition and sales strategy
    • Sales coaching for a prototyping-stage startup: value proposition, offer formulation, positioning
    • Consulting to increase customer usage and satisfaction for a startup, by redesigning the user training process
    • Various short-term interventions to overcome blocking points in the business model, sales strategy, or Customer Success management process.
    My obsession? The user at the heart of company design, strategy, and tactics. My method? USER CENTRICITY

    From co-creation to facilitation and coaching... I combine different methodsto achieve the right mix for each need. User-centered, whether in business model design, sales strategy, or loyalty, I use design thinking methods to place the user, and therefore recurrence, at the core of the issues.

    In sales coaching, my approach is pragmatic and tailored to the need. You remain the sole showcase and in charge, I am behind the scenes.

    For any other user-centered health innovation needs: I am a Swiss Army knife, let's talk about it!
    Project Creation Open Innovation Innovative Project Management Startup Consulting
  • Service d'Accès aux Soins (SAS) libéral 67
    Operations Director - Deployment and Transformation - Care Access Service (Ambulatory)
    May 2024 - Today (2 years and 1 month)
    Strasbourg, France
    I manage and support the deployment of the Care Access Service (SAS) for the ambulatory sector, in collaboration with SAMU.

    Key missions:
    • Coordination of stakeholders (private practitioners, SAMU, regulatory bodies)
    • Service structuring
    • Facilitation of collaborative work
    • Management of service evolution
    Objective: improve the management of unscheduled care and orientation to appropriate care for the right patient, at the right time.
  • Article 51 (Assurance Maladie / Ministère de la Santé)
    Facilitation and support for Article 51 experiments
    HEALTH AND WELLNESS
    March 2021 - March 2025 (4 years and 1 month)
    I support Article 51 projects and experiments, as well as the Article 51 program and its teams from the Health Insurance, Ministry of Health, ARS, and CPAM, through the 51 Accelerator. The Accelerator workshops are a place for transparent, multidisciplinary, and focused exchanges. They generate collective output, collaborative problem-solving, and collective decision-making.

    I design and facilitate these workshops, in person or remotely, for 10 to 120 participants.
    Collective Intelligence Facilitation Collaborative Workshops Innovative Project Management

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Education

  • Master of Management
    EDHEC Business School
    2009
    Master in Management, Majeure Entrepreneurship
  • Business Administration
    Universidad Autónoma de Madrid
    2007
    Administracion de empresas

Skill set

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