Taleb Dahan

👨‍💻 Onsite Resident Engineer – Trend Micro Vision One SPC

As the resident engineer for Trend Micro Vision One SPC, I am the primary technical point of contact for the deployment, administration, and maintenance of advanced cybersecurity platforms. My role bridges solution architecture, technical delivery, incident response, and client satisfaction, ensuring critical infrastructures are secure, resilient, and aligned with evolving business needs.

Key Responsibilities:

• 📌 Onsite representative and escalation manager for critical incidents.

• ⚙️ Deployment, configuration, and maintenance of Vision One SPC and XDR in pilot and production environments.

• 🖥️ Administration of OpenShift (OCP) and Kubernetes: proactive monitoring, SSL renewal, updates, and patching.

• 🔄 Leading OCP migrations (2 major ones/year), ensuring business continuity.

• 📊 Conducting quarterly reviews, best practice audits, and executive reporting.

• 🚨 Supporting incident response by aligning Trend Micro tools with SOC processes, improving MTTD and MTTR.

• 🏫 Conducting workshops, knowledge transfer, and updating the roadmap for the client.

• 📅 Coordinating project activities, communicating with stakeholders, and providing executive reporting.

Achievements:

• ✅ Successfully stabilized XDR and SPC deployments in production.

• ⏱️ Reduced downtime through proactive monitoring and preventive patching.

• ⚡ Improved SOC efficiency by integrating Vision One into existing workflows.

• 🔧 Resolved over 80% of incidents locally without escalation.

Technologies:

OpenShift, Kubernetes, Docker, Trend Micro Vision One SPC, XDR, SSL/TLS, Python, Bash, Helm, Jira, Confluence.

🔹 I ensure the client's cybersecurity ecosystem remains proactive, resilient, aligned, and sustainable through technical leadership, strategic advice, and continuous improvement.

👨‍💻 Driving the design and delivery of cloud-based technical solutions, overseeing the full SDLC, CI/CD pipelines, and collaborating with vendors to ensure optimal architecture and execution.

Key Responsibilities:

• 🏗️ Lead the architecture and design of cloud and infrastructure solutions, aligning with client's functional and non-functional requirements.

• 🤝 Coordinate with internal teams and vendors to manage scope, risks, and deliverables, ensuring project success within timelines and budgets.

• 📈 Manage client success through post-sales support, technical training, and outcome achievement, ensuring satisfaction and sustainable growth.

• 🔒 Collaborate with cybersecurity and IT experts to ensure adherence to best practices, including operating systems, virtualization, storage, and network architecture.

• 🚀 Promote excellence in project execution through continuous improvement, including cost reduction, timeline optimization, and quality enhancement.

• 📑 Participate in technical analysis activities: requirements gathering, product gap analysis, and detailed specifications.

• 🔄 Engage throughout the project lifecycle, providing feedback on architecture, design, and features in close collaboration with technical teams.

• ✅ Lead Gate Reviews for solutions, ensuring readiness for FAT and SAT, and addressing any gaps or risks.

• 📊 Collaborate with product management and development teams to influence the roadmap and ensure solutions align with best practices and market needs.

• 🛠️ Support project execution and milestone delivery, resolve software issues, produce technical reports, and collaborate with engineering teams to validate and deploy R&D solutions.

👨‍💻 Product Owner – OpenAI Chatbot, PMO Dubai Municipality

As Product Owner at the Dubai Municipality PMO, I lead the development of an OpenAI chatbot aimed at improving project management. My responsibilities include:

• 🛠️ Orchestrating the Software Development Life Cycle (SDLC)

• 📋 Gathering requirements and defining project milestones

• ⚡ Implementing solutions using Microsoft Bot Framework, Cognitive Search, and Cosmos

• 🤝 Collaborating with stakeholders to ensure the chatbot meets operational needs and enhances project efficiency.