Freelancer profile translated to English.

Description

🎯 Data and marketing analyst, I automate reporting, optimize campaigns, and create interactive dashboards to boost your performance and inform your decisions using SQL, Power BI, Alteryx, and Python.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Limoges (up to 50km)

utc
Data analyst
TELECOMMUNICATIONS
December 2024 - June 2025 (6 months)
Montargis, France
Analysis of customer satisfaction for fiber-connected customers (satisfaction rate, verbatim feedback, ratings)
Design of interactive dashboards in Power BI (using DAX) to track:
technician performance
customer feedback (NPS, CSAT)
connection success and failure rates
Cleaning and transformation of intervention data via Power BI to ensure reliable analysis
Production of decision-support reports aimed at improving connection processes and reducing failures
Implementation of operational KPIs for quality monitoring of field services
Collaboration with technical teams and regional managers to propose corrective actions based on data
Microsoft Power BI Power Query Canva pro
MAIRIE
Territorial Study Officer
PUBLIC SECTOR
September 2023 - September 2024 (1 year)
Design of marketing targeting through SQL queries (MySQL) and automation of data flows (ETL Alteryx)
Territorial performance analysis and reporting with Tableau
Preparation and cleaning of large databases for campaigns (Datamart logic)
Implementation of indicators (KPIs) for monitoring tourism activity
Continuous improvement of analytical models to refine forecasts and satisfaction studies (residents - tourists - day-trippers)
Creation and distribution of deliverables for publication in the town hall journal
SQL Tableau software Alteryx Python
YADEST
Marketing and Data Analyst
E-COMMERCE
September 2019 - June 2023 (3 years and 9 months)
Rabat, Morocco
Design and execution of marketing targeting through complex SQL queries (behavioral, customer history)
Analysis of campaign performance via Google Analytics (traffic, conversion, funnels) and reporting in Power BI
Cleaning, preparation, and validation of customer databases (Python, Excel, PowerQuery)
Creation of dynamic dashboards in Power BI for campaign monitoring, satisfaction, and KPIs
Conducting customer satisfaction studies and recommending corrective actions
Monitoring email/SMS campaigns and providing data-based recommendations to optimize segmentation and ROI