Dachel Rivero

• - Strategic supervision of social media: outlining communication guidelines, reviewing publications, and controlling responses to comments, ensuring consistency with the corporate image.

Comprehensive coordination of the reservations department. Constant auditing of rates, inventory availability, and strategic loading of hotel contracts.

Logistics and Corporate Management: Preparation, control, and strict supervision of service orders for inspection visits by international travel agents and familiarization groups (FAM Groups).

Legal and Contracting Compliance: Exhaustive supervision of compliance with the terms and conditions of contracts with suppliers, external agencies, and tour operators.

Commercial Analytics: Collection and in-depth analysis of commercial sales indicators (KPIs). Design of advanced control dashboards in Microsoft Excel for performance reporting to general management.

Online Reputation and Social Media: Supervision of the social media management strategy and active monitoring of digital reputation. Moderation and 100% response to critical opinions and reviews on TripAdvisor.