Freelancer profile translated to English.

Description

IT Consultant & Business Analyst, with dual expertise in functional analysis and

in developing marketing strategies. Strong ability to translate business needs into effective technical solutions.

Specialized in Agile project management, IT consulting, drafting of

functional specifications, and testing strategy and CRM consulting.

Languages

Workplace preferences

Remote only

Primarily works remotely

Alphalyr
IT Data Consultant
March 2025 - Today (1 year and 5 months)
France
Implementation of data visualization and CRM reporting solutions. Optimization of CRM processes (HubSpot, Salesforce) to enhance sales effectiveness. Design of automated dashboards and KPIs to facilitate management. Improvement of data quality and reliability (cleaning, governance, consolidation). Coordination between business and IT teams to ensure project success.
Atlassian JIRA SQL Project Management Agile Method Sales Management
5P SERVICES
IT Business analyst
July 2024 - March 2025 (8 months)
Tunis, Tunisia
Collection and analysis of business needs, writing user stories and specifications. Backlog management and Agile/Scrum tracking (JIRA). Design and validation of solutions (functional tests, anomaly tracking). Reporting and dashboards to aid decision-making. Study of market trends to position offers competitively. Contribution to sales strategies and customer loyalty.
MJM Voyages
Marketing and Customer Manager
September 2023 - April 2024 (7 months)
Tunis, Tunisia
Analysis of customer needs and translation into adapted solutions. Design of data-driven marketing campaigns and KPI tracking. Coordination with service providers and quality monitoring of services. Continuous improvement oriented towards customer satisfaction and performance.

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Professional Diploma of Marketing Manager Business Partner
MTF Institute of Management, Technology and Finance
Professional Diploma of Marketing Manager Business Partner
Professional Certificate in Agile and SCRUM
MTF Institute of Management, Technology and Finance
Professional Certificate in Agile and SCRUM

Cyrine Hchaichi

IT CRM Consultant