About Cyril
Dynamic Data Analyst/Scientist with over 10 years of experience across data analytics, fraud detection, customer operations, and teaching. Proven ability to partner with stakeholders, lead projects independently, and translate complex data into impactful recommendations.
Expertise in Data Analytics, Data Science & AI, Machine learning, Python for data, Care, Ops, complemented by strong communication and mentoring skills.
English
Fluent
French
Native or bilingual
Spanish
Conversational
Can work on-site
Bordeaux (up to 50km)
Experience
- Le Wagon (www.lewagon.com/)TeacherJanuary 2024 - Today (2 years and 5 months)
- Teacher for Data Science cursus (in person)
- Teacher for Data Analytics cursus (online, multiple cities at the same time)
- Back MarketFraud AssociateJanuary 2022 - January 2023 (1 year)
- Screened KYB (100+/month) to be compliant with AML regulations, ensuring compliance with financial security processes
- Used data analytics to reduce fraud, optimizing chargeback defense and winrate, contributing to a more secure financial environment
- Implemented strategies to reduce friction for customers, enhancing overall satisfaction and operational efficiency
- Back MarketCustomer Delight ManagerJanuary 2019 - January 2022 (3 years)
- Always overachieving objectives while serving customers on all post purchase issues (CSAT > 90%)
- Created a special customer care training session mandatory for every employees of the company in order to make the customer at the center of every decisions (Voice of the Customer)
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Education
- Le Wagon - Data Science & AILe Wagon2024RNCP 6 (bac +4) as AI Developer
- Master of ScienceIÉSEG School of Management2014Master Thesis validated with High Distinction (18/20)