Freelancer profile translated to English.
Back to original languageAbout Cyrille
Senior functional CRM consultant expert in Microsoft Dynamics 365 and
Salesforce, I combine solid experience in functional analysis and complex IT project management.
Results-oriented, I excel in analyzing business needs, process modeling, and data governance
to transform your strategic challenges into efficient and sustainable technological solutions.
English
Fluent
French
Native or bilingual
Spanish
Conversational
Can work on-site
Levallois-Perret (up to 50km), Paris (up to 30km)
Experience
- TotalenergiesLead Functional Consultant CRM – Salesforce / Microsoft Dynamics 365 MigrationENERGY AND UTILITIESDecember 2025 - June 2026 (6 months)Paris, France• Analysis of business needs and functional impacts related to CRM migration.• Facilitation of scoping workshops with business departments and IT teams.• Contribution to Fit/Gap analysis between Salesforce and Microsoft Dynamics 365.• Participation in drafting functional specifications for necessary developments and adaptations.• Mapping of application interfaces between Microsoft Dynamics, SAP, Talend, and Legacy applications.• Coordination of international development teams (France / India).• Functional support to developers during implementation phases.• Tracking of anomalies, change requests, and action plans using Jira.• Contribution to data migration strategy and quality control of data recovery.• Participation in functional acceptance testing and deliverable validation.• Production of monitoring indicators, progress reporting, and risk management.• Facilitation of steering committees and coordination of business and IT stakeholders.
- ViwoneChief Information Officer | Senior CRM Functional ConsultantTECHSeptember 2023 - September 2025 (2 years)Paris, FranceDefinition of IT strategy and transformation roadmap.• Analysis of business unit needs (Sales, Marketing, Finance, Supply Chain).• Facilitation of functional scoping workshops.• Formalization of business processes.• Data governance and definition of repositories.• Management of Microsoft Business Central evolution.• Coordination of partners and service providers.• Definition of application architectures.• Implementation of decision-making dashboards.• Budget management.• Management of international teams (France, USA, China, Dubai).• Change management and user support.
- APICAPSenior Business Analyst CRM / Functional-Technical Project ManagerBANKING AND INSURANCEJanuary 2020 - January 2025 (5 years)Paris, France• Analysis of business needs from Sales, Marketing, Customer Service, and Compliance departments.• Facilitation of functional scoping workshops.• Business process modeling and requirements formalization.• Drafting of needs statements, detailed functional specifications, and User Stories.• Fit/Gap analysis and proposal of functional solutions.• Backlog management and prioritization in collaboration with business units.• Coordination of development teams and support during implementation phases.• Participation in functional acceptance testing and deliverable validation.• Definition of business rules and improvement of CRM processes.• Implementation of data governance and GDPR compliance support.• Facilitation of project committees, reporting, and change management.• User training and support for solution adoption.
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Education
- Master of BusinessEPITECH - European Institute of Technology2016Master of Business Administration (MBA), Management IT & Entreprenariat
- Bac +5Institut AFOGEC- Paris St-Lazare2007Bac +5