Freelancer profile translated to English.
Back to original languageAbout Cyrille
For over 15 years, I have been helping SMEs and mid-sized companies transform their customer relationships and automate their business processes. As the founder of HIKOM, a partner Salesforce agency, I combine technical expertise with strategic vision to deliver high-impact projects.
☁️ Salesforce Consulting & Integration
Sales Cloud · Service Cloud · Experience Cloud · Education Cloud. From the scoping phase (RFP, CRM benchmark) to post-deployment TMA, I am involved in the entire project cycle: administration, data modeling, Flow, automations, dashboards, and user training.
🤖 Agentforce & AI
Certified in Agentforce, I design and deploy conversational AI agents on Salesforce to automate customer service, qualify leads, and reduce operational load. I integrate Data Cloud to power these agents with unified, contextual data — a decisive advantage for your teams.
⚡ Workflow Automation
Make · Zapier · Power Automate · Salesforce Flow. I connect your tools, streamline your processes, and eliminate manual tasks — so your teams can focus on what truly creates value.
📊 Data & Reporting
Salesforce Dashboards, Tableau, Qlik, Looker. Actionable insights to precisely manage your business.
🎓 Knowledge Sharing
Lecturer at IPAG since 2023 on CRM & Data topics — because sharing expertise is also part of the mission.
Have a Salesforce project, a CRM migration, or an automation initiative? Let's connect.
English
Fluent
Italian
Basic
French
Native or bilingual
Can work on-site
Nice (up to 50km), Marseille (up to 10km), Aix-en-Provence (up to 10km), Paris (up to 10km)
Experience
- ProxhydroSalesforce Business AnalystCIVIL ENGINEERINGSeptember 2025 - Today (11 months)Marseille, FranceActing as a Salesforce Business Analyst for Proxhydro, a specialist in individual water metering solutions for condominiums and social housing providers.Mission focused on the functional migration of the legacy business software to Salesforce: analyzing the existing system, gathering requirements from field teams, and writing detailed functional specifications to cover key processes.Translating the specificities of this sector into actionable User Stories, ensuring consistency between business constraints and Salesforce platform capabilities.
- HealthcademiaSalesforce ConsultantEDUCATION AND E-LEARNINGFebruary 2024 - Today (2 years and 6 months)Paris, FranceManaging third-party maintenance and post-go-live support for Education Cloud after the migration. Ensuring system stability, incorporating user feedback, and implementing continuous improvements. Coordinating support teams to maintain high user satisfaction and optimal operational efficiency.
- SkaleetSalesforce Consultant - Sales CloudTECHFebruary 2023 - Today (3 years and 6 months)Paris, FranceManaging third-party maintenance and continuous improvement of Salesforce, ensuring system stability and optimized functionalities. Developing interfaces with other IT systems to enable smooth data flow and optimized business processes. Implementing improvements to enhance user experience and operational efficiency.
Reviews
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Education
- Master 2 MCSIUniversité de Nice Sophia-Antipolis2006Management et conseil en systèmes d'informations
- Master 1 MIAGEUniversité de Nice Sophia-Antipolis2005Méthodes informatiques appliquées à la gestion des entreprises
Certifications
- Scrum Masterscrum.org2018