Freelancer profile translated to English.

Description

Salesforce Consultant, specializing in the integration of Salesforce Sales Cloud and Non Profit Cloud.

I support you with advanced solutions, respecting standard solutions as much as possible.

With over 10 years of experience in Salesforce projects, and several Salesforce certifications, I have supported dozens of clients in various sectors.

I can act as an Administrator, Business Analyst, Tech Lead.

Salesforce Audit
Migration of your CRM to Salesforce
Implementation of customer journeys
Lightning Experience Configuration (sales strategy, pipeline, customer support)
Implementation of new processes (document management, automations)
Integration with other systems via API (Make, Zapier, Mulesoft)
Creation of reports/dashboards, KPIs
User assistance and training
Support

For any further information, quotes, do not hesitate to contact me.

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 40km), Lyon (up to 40km), Montpellier (up to 40km), Nice (up to 50km), Nantes (up to 40km)

Grande Association Humanitaire Internationale
Salesforce Administrator
CIVIC AND SOCIAL ORGANIZATIONS
February 2026 - Today (4 months)
Paris, France
As a Salesforce Administrator, I am involved in modernizing the CRM and securing access for a large international humanitarian organization, in a demanding context of managing volunteers, donations, and social programs.

*Access Management and Security**: Analysis of user access (too many admins, too many rights, too many profiles), **access security(implementation of SSO, IP address range optimization), Configuration of Permission Sets to segment access (volunteers, employees, business applications).
Technical Debt Audit
*Taking over Maintenance / Support
Coordination with IT and business teams to align technical evolutions with operational needs (e.g., grant management, social reporting).
Participation in the redesign ofExperience Cloudportals to improve access for volunteers and partners.

Technical Environment: Salesforce (NPSP, Experience Cloud), Google Workspace

**Impact**:

Strengthened data and access security.
Optimized donation collection and tracking processes.
Improved user experience for field teams and volunteers.
Salesforce Administration Salesforce Consultant Salesforce Architect Salesforce Lightning salesforce expert
Groupe SASA DEMARLE
Salesforce Consultant - CRM Redesign
RETAIL (SMALL BUSINESS)
April 2022 - Today (4 years and 2 months)
Lille, France
Salesforce Administrator / Business Analyst
SAS Group Demarle – Cookware Manufacturer (pastry/bakery)

Complete redesign of the Salesforce CRM B2B/B2Cto modernize the group's commercial and customer management, 100% remotely:

**Process Optimization**: Redesign of Account, Opportunity, and Order objects to meet business needs (order tracking, reseller management).
StrategicIntegrations**: Connection with **CongaDocument & Signature (contract automation), Lobster Data (data synchronization ETL),WordPress**, and **Commerce Cloud(sales channel unification).
Analysis and Training: Needs mapping, workflow configuration, and team training (creation of adapted materials).
Environment: Salesforce Lightning, Conga, Lobster Data, Commerce Cloud.

**Result: Streamlined sales and reduced processing times**.
Salesforce Administration Salesforce Consultant salesforce crm salesforce trainer Salesforce Lightning
Association Solidarités pour le Logement
CRM and Data Manager
CIVIC AND SOCIAL ORGANIZATIONS
September 2024 - December 2025 (1 year and 3 months)
Paris, France
As CRM and Data Manager, I led thedigital transformationof this association working against homelessness, focusing on the donation management process, business process optimization, and the integration of key tools to support the association's work.

*Technical Redesign: migrationof Workflow, Process Builder toFlows,Transformation of Apex processes into Flows

*Redesign of Salesforce screensto simplify data entry and case tracking (volunteers, housing, training), eliminate data redundancy

*Implementation of fully automated donation management:integration of online payments (Stripe) on the website withSalesforce NPSPCRM

*Automation of thedonor journey (from collection to issuance of tax receipts viaGonexaDoc).

*Integration of Yousignfor document dematerialization (agreements, certificates).

*Synchronization with Brevofor email marketing campaigns and engagement tracking.
**Data Management and Reporting**: Configuration of Tableau for activity monitoring (donation tracking, campaign performance) and creation of dedicated dashboards.
Collaboration and Training:Supporting teams in adoptingnew tools (user guides, training sessions).
Use ofCopadofor versioning and continuous deployment of developments
Study for migration to Non Profit Cloud (NPC)

Technical Environment: Salesforce (NPSP → NPC), Stripe, Yousign, Gonexa Doc, Tableau, Copado, Brevo.

**Impacts**:
Improved donor experience (secure online payment, automatic tax receipts).
Time savings for teams thanks to the automation of repetitive processes.
Better traceability of actions and funding.
Salesforce Administration Salesforce Consultant Salesforce Architect Salesforce Lightning salesforce integrator