Cyril Giraudeau

Are you struggling to get clarity on your ITIL deployment project?

Do you need to streamline your processes that have become too cumbersome, costly, and inefficient?

Are you unsure how to deploy or renew the associated organization?

Do you need support on a specific point, such as SLAs, Change Management, or Configuration Management?

Most ITIL difficulties stem from a misunderstanding of what is intended and a mismatch with your organization and company culture.

Through facilitation, design thinking, coaching methods, and my consulting and management experience, I will help you finally overcome the impasse of ITIL projects that do not deliver the expected value.

The first step could be a quick audit to give you the means to quickly decide on new priorities.

Did you know, for example, that ITIL never intended the Change Management committee to be a weekly 2-hour meeting involving several experts and managers reviewing all ongoing changes?

Did you know that if you deploy incident management successfully, you should first see an increase in the number of incidents?

Did you know that implementing a CMDB can be useless or even counterproductive if done incorrectly?

If it's complicated, cumbersome, counterproductive, and doesn't serve the business, it's not ITIL!

Keep It Simple and Stupid! KISS