Freelancer profile translated to English.
Back to original languageAbout Cyril
Following my studies, I have 12 years of experience in customer services related to tourism.
My major areas of experience are:
Advising and selling tourism products.
Selling and creating tailor-made and high-end event products.
Customer relations in its entirety as well as IT support.
Working in a large company, teamwork and working under pressure are an integral part of my daily work.
English
Native or bilingual
Spanish
Basic
Hindi
Basic
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Disneyland ParisIT Helpdesk TechnicianApril 2023 - Today (3 years and 2 months)• Ensure the installation of new equipment and software• Answer user calls in case of difficulties• Establish a remote diagnosis• Perform ad hoc tests on various implementations• Advise the user in order to carry out resolution procedures• Perform functional tests
- Disneyland ParisCustomer Relationship ManagerJanuary 2020 - April 2023 (3 years and 3 months)• Manage disputes by phone and in writing• Make additional sales• File management after booking• KPI achievement
- Disneyland ParisHigh-End Account ManagerNovember 2017 - January 2020 (2 years and 2 months)• Sale, creation of personalized and high-end events• Organization of events related to marriage• Management of files from A to Z• Guarantee the excellence of luxury service
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Education
- Formation Vendeur Conseil en Voyages BAC + 2Ecole Pratique du Tourisme2016Formation Vendeur Conseil en Voyages BAC + 2
- L2UPEC2014L2