Freelancer profile translated to English.

Description

Do you need a hand to breathe a little and delegate what takes up too much of your time? I'm here for that!

I am a freelance virtual assistant with 7 years of experience, and I support entrepreneurs and freelancers in their daily lives, remotely. My goal: to save you time, lighten your mental load, and allow you to focus on what's essential.

🎯 What I can do for you:

- Respond to your clients with care (customer support / customer care)

- Organize your schedule and appointments

- Proofread and correct your texts (and make them more fluid if needed!)

- Write your content if you lack time or inspiration

- Create and send your newsletters (Mailchimp, Mailerlite, ActiveCampaign…)

- Design simple but effective visuals for your social media or presentations

- Communicate in English if your audience is international

💼 With 7 years of experience with coaches, trainers, mentors, and independents, I have developed a real ability to adapt quickly, anticipate needs, and provide reliable and meticulous work, autonomously.

If you are looking for someone reliable, fast, and attentive: let's talk about it!

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

L'école d'expression
Customer Service and Operations Assistant / Operational Assistant and Pedagogical Advisor
July 2024 - April 2025 (9 months)
1 - Customer Service Missions:

Guide prospective students of EDE via email
- Update the response template library created by Jennifer.
- Master the content of the programs to answer questions relevantly.
- Know how to direct to a specific program or another professional.
- Answer practical questions (registration procedures, access to free masterclasses, etc.)
- Respond to comments under the YouTube channel videos

Customer care for students
- Respond to private emails from EDE students
- Handle payments and unpaid invoices
- Manage tools (payment, invoicing, follow-up on unpaid invoices)
- Monitor payment and unpaid invoice process

2 - Administrative and Operations Missions
Administrative management of programs
- Assist in the administrative management of the various programs
- Manage the member area (upload replays, schedule and Zoom links, track flash correction requests, etc.).
- Assist in writing emails sent to students and prospective students of EDE.

3 - Administrative and Operational Assistance
- Assist with bookkeeping (invoice tracking with the Quaderno tool)
- Assist with the management activities of the company EURL L'École d'expression (administrative declarations, etc.)
- Assist with process automation (Zapier)

4 - Office Management
- Schedule team meetings
- Manage the company's calendar
- Assist with project management on ClickUp
Customer Service Customer Care Email Management YouTube Video Editing Bookkeeping Canva Pro ClickUp Schedule Management Zoom Loom ThriveCart Unpaid Invoice Follow-up Stripe
Devenir Graphiste
Virtual Assistant
EDUCATION AND E-LEARNING
June 2018 - Today (8 years)
- Processing client emails
- Technical support
- Graphic design
- Responding to students and correcting assignments
- Creating bonus video courses
- Proofreading and correction
- Writing and sending newsletters
Graphic Design Email Management Newsletters Proofreading and correction Education
Maude Frieh Coaching
Virtual Assistant
CONSULTING AND AUDITS
September 2017 - Today (8 years and 9 months)
- Processing client emails
- Managing social media posts (Facebook and Instagram)
- Graphic design
- Contract editing
- Organizing schedules and meetings on Zoom
- Proofreading and correction
- Managing and sending newsletters
- Technical support
Social Media Proofreading and correction Graphic Design Website Wordpress Wordpress Plugin Divi Layout Email Management Adobe Photoshop