Freelancer profile translated to English.
Back to original languageAbout Cyprien
Are you looking for a CSM/Customer Care to join your team?
Following a CSM/Customer Care training with Kare School during which I learned the secrets of customer relations.
I am looking for new experiences as a CSM/Customer Care.
My goal is to put into practice and develop my professional skills in your company.
I want to help you create an effective customer service and put an end to negative customer experiences.
Shall we discuss your company?
Contact me on the platform!
French
Native or bilingual
English
Conversational
Can work on-site
Bordeaux (up to 50km), Paris (up to 50km)
Experience
- Onepilot - User CareUser CareBANKING AND INSURANCEOctober 2024 - Today (1 year and 10 months)
- Respond to customer requests clearly, precisely and
- transparently via email, chat or phone. (95% CSAT score)
- Be a brand ambassador and prevent customer churn.
- Participate in product improvement, be a source of suggestions.
- Onboarding and training of B2B and B2C customers on product usage. (+
- 600 clients accompanied)
- Verification of documents and announcement of adequate refunds.
- Order delivery follow-up, dispute management.
- Reporting site bugs to the brand. (+ 15 bugs reported)
- User account administration upon their request.
- OpenClassrooms - MentoratMentorshipEDUCATION AND E-LEARNINGSeptember 2021 - May 2024 (2 years and 9 months)
- Support students in the "Web Developer" program
- Verify acquired knowledge and provide feedback on development techniques
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Education
- Professional training for the CSM/Care Specialist profession.Kare School2024