About Cynthia
French
Native or bilingual
English
Conversational
Experience
- Cynthia INSideSales Funnel & Client Acquisition ExpertSOCIAL NETWORKSMay 2024 - Today (2 years and 3 months)Courtry, FranceI help entrepreneurs, SMEs, and coaches structure, automate, and scale their businesses using high-performing sales funnels aligned with their vision.I design turnkey sales systems, from the funnel to email marketing, including acquisition strategy, design, and copywriting, to optimize every stage of the customer journey and maximize conversions.
- CMPKey Account ManagerIMPORT AND EXPORTJuly 2017 - May 2023 (5 years and 10 months)Le Blanc-Mesnil, FranceResponsible for managing and monitoring a portfolio of key accounts, I ensured commercial coordination, client satisfaction, and operational performance. My role was to guarantee the smooth running of orders, optimize internal processes, and strengthen the relationship of trust with each strategic partner.Main responsibilities:Daily management of a key account portfolioCommercial negotiation and client contract monitoringSupervision of the order-to-delivery process (logistics, deadlines, compliance)Handling disputes and client complaints with responsiveness and diplomacyNeeds analysis and implementation of continuous improvement solutionsCollaboration with sales, logistics, and finance teams to streamline communicationMonitoring performance indicators and regular reporting to management
- TotalEnergiesSales RepresentativeENERGY AND UTILITIESSeptember 2015 - April 2017 (1 year and 7 months)Nanterre, FranceWithin the Bids department, I was responsible for the complete management of public commercial tenders for the supply of Total fuel cards and associated services. My role combined analysis, coordination, and commercial strategy to ensure the compliance, competitiveness, and success of responses to public procurement.Main responsibilities:Analysis and selection of tenders issued by public entities (fire departments, local authorities, administrations, hospitals, etc.)Writing and complete compilation of response documents (technical, administrative, and financial offers)Verification of legal and administrative documents (DC1, DC2, tax and social contribution certificates, Kbis, references, etc.)Pricing calculation and proposal in conjunction with the sales departmentMonitoring of submissions and management of online platforms (Public Procurement, PLACE, etc.)Negotiation and commercial follow-up with public buyersImplementation of won contracts and coordination with internal teams (logistics, billing, customer support)Reporting of results and competitive intelligence on public markets
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Education
- Master in Marketing and Communication, specializing in Purchasing and DistributionPOLE PARIS Alternance2014