Freelancer profile translated to English.

Description

Specializing in tele-secretariat and customer service for over 7 years, I support companies in managing their calls, emails, and remote teams. Responsive, organized, and professional, I improve customer satisfaction while saving my clients time.

Languages

French
Native or bilingual
Malagasy
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Télétravail
Manager
TELECOMMUNICATIONS
August 2024 - Today (1 year and 10 months)
• Team management, including recruitment, training, staff supervision, and task and schedule organization.
• Management of emergency situations by making quick and effective decisions.
• Supervision of daily operations to ensure service quality and customer satisfaction.
Télétravail
— Medical Tele-Secretary/Tele-Advisor/Tele-Prospector
February 2023 - August 2024 (1 year and 6 months)
• Patient appointment scheduling
• Taking messages and updating patient postal and telephone contact details and client files
• Managing the doctor's or law firm's schedule
• Handling incoming calls for after-sales service
• Managing email and chat exchanges for order taking and after-sales service
• Making outgoing calls
NOSYCOM
Medical Tele-Secretary
October 2022 - January 2023 (3 months)
• Patient appointment scheduling
• Taking messages and updating patient postal and telephone contact details and client files
• Managing the doctor's or law firm's schedule