Freelancer profile translated to English.

Description

Former trainer and coach specializing in interpersonal skills, I now help individuals and organizations understand their functioning and their blockages.

Thanks to strong analytical skills, I highlight the human, relational, or organizational dysfunctions that hinder progress, and I help transform them into concrete levers for evolution.

I am involved in both individual support (coaching, stepping back, clarifying situations) and the design of structured and engaging educational content.

I also create training materials and e-learning modules using Articulate Rise, transforming complex issues into clear, accessible, and actionable content.

My approach combines fine analysis of behaviors, understanding of human dynamics, and creation of concrete solutions to unblock situations and facilitate progress.

I bring a global vision to projects, an ability to quickly identify what is not working, and a structured, solution-oriented approach focused on transformation.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

CNXU
Content Design
EDUCATION AND E-LEARNING
November 2025 - Today (9 months)
- Design of structured educational materials (sheets, exercises, training courses)

- Development of training modules and e-learning content

- Use of instructional design tools such as Articulate Rise

- Creation of visual and interactive content to facilitate learning

- Adaptation of content according to educational objectives and learner profiles

- Design of educational pathways promoting understanding and engagement

- Production of educational communication materials (presentations, documents, guides)

- Integration of innovative and creative approaches into content
Creativity and Innovation Instructional Material Design Digital Transformation Content Creation Instructional Engineering
CNXU
Trainer
EDUCATION AND E-LEARNING
April 2024 - November 2025 (1 year and 7 months)
- Facilitation of in-person training on interpersonal skills and soft skills development

- Delivery of educational content adapted to the target audiences

- Individual and group support encouraging reflection and self-questioning

- Analysis of situations and behaviors to identify areas for improvement

- Implementation of practical exercises and role-playing

- Learner follow-up and adjustment of teaching methods according to their needs

- Creation of a supportive environment fostering expression, analysis, and personal development

- Evaluation of participants' acquired skills and progress
Training Facilitation Individual Support Self-Questioning Behavioral Analysis Content Adaptation
Webhelp
Production Quality Controller – Lidl
RETAIL (LARGE RETAILERS)
November 2023 - April 2024 (5 months)
- Monitoring the quality of customer service interactions and associated production processes

- Analysis of dysfunctions in customer request handling

- Identification of discrepancies between quality standards and field practices

- Reporting anomalies and proposing improvements to internal processes

- Monitoring compliance with practices and contributing to the improvement of the customer experience
Data Analysis Continuous Improvement Anomaly Detection Performance Evaluation Attention to Detail