Freelancer profile translated to English.
Back to original languageAbout Cynthia
Virtual assistant, I am available to support you in
- the creation, organization, and management of your customer service
- the creation and development of your Shopify e-commerce store
- the development of your online business
- the management and organization of your company
I know Shopify, Aliexpress, Dropified, Oberlo, email automation tools, etc. I handle emails, customer service, I enter orders, I contact suppliers if there are delivery or quality issues, etc. I manage and support your business.
For over 9 years, I have developed strong skills in customer follow-up. Various missions have notably allowed me to be comfortable with CRM tools (Salesforce, Groupware, ...), to develop tracking tools, to provide online training, and to be proactive with my clients.
In parallel, I have carried out marketing support missions (writing newsletters, Facebook, updating Wordpress sites, organizing events, ...) and support for online training.
With excellent knowledge of English and Dutch, I can translate your texts into French.
My experience as an administration and finance manager in various organizations will allow me to assist you in your own business.
And finally, the keywords in carrying out the missions entrusted to me are: excellence, rigor, availability, and adaptability.
French
Native or bilingual
English
Native or bilingual
Dutch
Native or bilingual
Remote only
Primarily works remotely
Experience
- AyaniFinance and Administration ManagerCONSULTING AND AUDITSJanuary 2018 - Today (8 years and 5 months)Responsible for financial and administrative management
- MorenoMediaExecutive AssistantEDUCATION AND E-LEARNINGJanuary 2018 - Today (8 years and 5 months)Customer follow-up, support for Shopify store creation, management of Facebook pages and groups, organization of webinars, creation of Power Point presentations, payment reminders, analysis of surveys and statistics, various projects for business development
- AFTERNEXTCustomer Service Manager - Business DevelopmentE-COMMERCEDecember 2017 - Today (8 years and 6 months)After-sales service: customer follow-up, order management, returns and refunds management, supplier contact, ...Business development: customer needs analysis, product range segmentation, partner network creation, ...
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Education
- MBA Marketing ManagementVlerick Leuven Gent Management School, Belgium1999MBA Marketing Management
- Master in Management ScienceSolvay Brussels School of Economics and Management, Belgium1998Master in Management Science
Skill set (41)
Categories
- Other