Cynthia Andrianantenaina

Definition and implementation of commercial strategy Development of client and partnership portfolio Management of commercial and marketing actions Operational management of the business Performance monitoring and results optimization Team management and coordination

Creation of product sheets

Creation and management of mandates

Client inquiry monitoring and processing

Client prospecting and follow-up (cold calling, emailing) Offer presentations and videoconference demonstrations Business plan development and lead tracking Customer account management via CRM First-level customer support: guidance, responding to inquiries, ticket follow-up Functional software testing: bug detection, reporting to developers Customer satisfaction monitoring and continuous improvement