Cyfeddine Fortas

I support SMEs, businesses, and professional users in the maintenance, troubleshooting, and administration of their IT environments. I provide remote and on-site support to ensure service continuity and user satisfaction.

My skills cover L1/L2 user support, hardware and software incident diagnosis and resolution, IT asset management, and administration of Windows and Active Directory environments. I handle the installation, configuration, and deployment of workstations, while ensuring the security of access and data.

My added value: a structured, educational, and results-oriented approach. Accustomed to demanding professional environments, I can quickly adapt to the tools and constraints of each client, while ensuring clear and effective support for users.

Types of missions and deliverables:

User IT Support (L1 / L2)

Remote and on-site IT troubleshooting

Windows workstation installation and configuration

IT asset management and maintenance

Active Directory administration (accounts, permissions, groups)

Workstation deployment (Intune / Autopilot)

Technical documentation and user procedures

Available for one-off or recurring missions, as team reinforcement or direct intervention with your users.