Yassine C.

As a solution leader within the Business Technology department of this international insurance company, I managed the evolution of the IT ecosystem and business tools used by teams responsible for claims and litigation management in various subsidiaries worldwide (Europe, North America, Latin America, Asia, ...).

Responsibilities:

- Analysis of business needs and design of application and cross-functional IS solutions

- Definition of detailed technical and functional architectures enabling offshore development teams to implement evolutions, data modeling, APIs, business workflows

- Definition of strategies and processes

- Monitoring of development with offshore and operations teams...

- Facilitation of functional workshops and steering committees with business units in France and internationally

- Support for various stakeholders (business, developers, operations, ...).

- Management of solution testing and acceptance, and analysis of anomaly tickets

- Regular reporting and presentations

Key Achievements:

- Implementation of a cross-functional process for integrating customer documents received into various claims management business applications in real-time

- Implementation of digital archiving solutions for documents and correspondence generated by business applications

- Implementation of GDPR compliance for personal data in business applications

- Major evolution of the interface with a third-party debt collection management system, significantly improving exchange efficiency

- Evolution of the international payment order generation process outside SEPA (DTAZV)

- Migration of the DMS (Electronic Document Management) from Alfresco to Filenet (IBM Solution)

- Evolution of the data storage process and migration of documents stored in databases to the Filenet DMS

Within Orange Business's connectivity BU, I implemented governance for managing the portfolio of business connectivity products (VPN, Internet Access, VoIP, ...) for France and International (English). The portfolio is integrated into sales, pre-sales, and production tools that must evolve regularly to account for end-of-maintenance, end-of-life, and security vulnerability risks of various products.

Work Performed:

• Analyze specific customer needs and propose adapted solutions

• Coordinate and challenge IT and engineering teams on technical subjects related to digitalization and continuous improvement

• Formalize, implement, and communicate various product management processes

• Manage the lifecycle, roadmap, and portfolio of router products

• Participate in the design of new business connectivity marketing offers

• Write documentation, requirements, meeting minutes, etc.

• Update technical and commercial information systems repositories

• Provide support to various teams and entities

• Ensure communication, presentations, and hierarchical reporting

Technical Environment:

- Cisco Routers

- Tools: BPMN, databases, ETL, UML, QlikView

IS Project Manager, Information Systems Project Lead

I managed the digitalization of business processes for the end-to-end deployment of customer orders for B2B commercial offers using Agile/Scrum methodology with a multi-site team (Paris, Bordeaux) and TMA.

Responsibilities:

- Support project scoping by participating in various workshops with different contributors and stakeholders (business, architects, IS peers, operations, ...)

- Conduct technical studies for the middle office deployment scope

- Architect and design APIs, data flows, and business and application processes

- Estimate necessary workloads and plan them according to project constraints

- Lead development work with a multi-site team and TMA

- Formalize and manage project backlogs with detailed writing of all User Stories

- Determine release content and prioritize features to be developed

- Manage changes and risks

- Supervise testing and participate in user acceptance

- Track deliveries from the development team, verify content, and manage their installation on various environments

- Ensure quality documentation and deliverables (Technical specifications, studies, requirements, release notes, processes, knowledge base, slides, ...)

- Analyze incidents and direct or act appropriately for their resolution

- Participate in team recruitment

- Provide visibility and ensure reporting, presentations, and participation in decision-making within the steering committee

Key Achievements:

- Successful digitalization of several business processes related to deployment, significantly improving operational efficiency.

- Creation of a centralized technical data repository

- Development of process monitoring portals, providing real-time visibility into ongoing operations.

- Implementation of KPIs to evaluate and optimize the performance of digitized processes.

- Maintenance in operational condition of the application park, ensuring constant system availability and reliability.

Environment:

- Languages: Java J2ee, Maven, JavaScript/Angular, Xml/Xsd, Json, Html, Bash Scripting, BPMN+, Uml

- Application Servers: Tomcat, MQ Servers, Apache, W4/ITESOFT Workflow Engine

- Interface Technologies: Soap, Rest, Ftp, Messaging (Jms, MQ)

- Databases: SQL, Oracle (PL/Sql), NoSql (Mongo Db)

- Systems & Tools: Linux Redhat Server, Jenkins, Gitlab, Jira, Kanboard, GanttProject, Git, Eclipse, Postman, Jboss Drools, API Management (Paws)