Freelancer profile translated to English.

Description

Professional with 10 years of experience in the telecommunications sector, specializing in customer service, sales, and team management. Responsible, proactive, and results-oriented, with a solid track record in customer loyalty, commercial development, and operational coordination of stores. Demonstrated ability to lead teams, optimize processes, and ensure an excellent customer experience.

Industry field of expertise

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Hooba
Administrative Salesperson
TELECOMMUNICATIONS
July 2024 - March 2025 (8 months)
Girona, Spain
Administrative Salesperson

Comprehensive customer management: acquisition, follow-up, and loyalty.

Preparation of budgets, commercial offers, and order control.

Data entry in CRM/ERP and administrative coordination of billing and logistics.

Preparation of sales reports and support for the external sales team.

Customer service, incident resolution, and administrative support.
Microsoft Excel Customer Relationship Management (CRM) E-mail Marketing
Avatel
Sales Manager
TELECOMMUNICATIONS
September 2022 - July 2024 (1 year and 10 months)
Girona, Spain
Management and development of the client portfolio in the assigned area, including new client acquisition and loyalty.

Supervision and coordination of the local sales team, setting objectives and planning sales routes.

Preparation and follow-up of budgets, offers, and commercial plans.

Sales analysis, indicator tracking, and preparation of results reports for management.

Negotiation with clients and incident resolution, ensuring satisfaction and objective achievement.

Identification of market opportunities and proposal of strategies to increase sales share.
E-mail Marketing Gestión de equipos Aptitudes de organización Orientación a objetivos Coordinación de proyectos
Phonehouse
Provincial Manager
TELECOMMUNICATIONS
September 2016 - May 2021 (4 years and 8 months)
Girona, Spain
Direction and coordination of daily operations in two points of sale, ensuring commercial and customer service objectives are met.

Management and motivation of the sales team, including shift planning, training, and performance evaluation.

Supervision of inventory, orders, and stock control to optimize product availability.

Preparation of sales reports, KPI analysis, and tracking of commercial results.

Implementation of local marketing strategies and promotions to increase sales and customer loyalty.

Direct customer service and incident resolution to ensure a satisfactory shopping experience.
Gestión de stocks Gestión de ventas KPIs Generación de leads