Cristina M.

- Manage the front desk and meeting rooms, and front of house team, to ensure exceptional customer service is delivered consistently.

- Ensure the standards of our spaces are upheld at all times.

- Ensure The Building Society website is kept up to date with engaging content reflecting the - Membership and the activity within the space and the community.

- Liaise with the Communications team to coordinate Marketing, PR and Communication outputs for internal and external audiences.

- Coordinate sales activity, including providing tours for potential members and following up on leads. You’ll use Hubspot on a daily basis and work closely with senior internal stakeholders to optimise membership by contributing to sales and partnership drives.

- Onboard new members, and ensure consistent and continuous engagement with existing members to provide a positive experience within the community.

- Engage with members so they always feel welcome and supported.

- Identify and stimulate collaboration opportunities within The Building Society.

- Monitor, track and report on feedback and online reviews.

- Providing the very best experience for every member of the workspace, I've worked with other company departments to enhance the customer journey by reducing complexity, making efficiencies and improving processes.

- Identifying and securing community partnerships with businesses, people and educational institutions

- Assisting and implementing marketing campaigns and strategies to generate memberships and achieve commercial growth

- Ensuring all business objectives, budgets and targets are achieved

- Producing weekly newsletters and internal communications to ensure the workforce and members have complete transparency of business developments and objectives

- Establishing strong professional relationships with suppliers and contractors

- Liaising with the property management team to efficiently rectify any facilities and maintenance issues

- Conducting intricate financial reconciliations and monitoring the cost controls

- Supporting members to secure cost-effective leases

Acting as overall manager for the Trampery Republic community and primary point of contact for members, guests & visitors. Developing the community in the space, connecting people together and building a strong community spirit amongst members Leading and coordinating social events for the community. Managing suppliers and contractors, overlooking facilities maintenance. Working on a strategy for desk sales, converted enquiries into memberships, keeping an occupancy above 90%. Tracking report the occupancy rate and maintaining an up-to-date record of members on The Trampery's CRM. Reconciling budgets and maintaining low operational cost.