Freelancer profile translated to English.
Back to original languageAbout Cristina
Virtual Assistant and Customer Service specialist with over 1 year of experience providing administrative support and customer management in digital environments.
💬 Customer service
🧑💻 Virtual assistance and administrative support
🔎 High attention to detail
💻 Proficiency in IT tools
I also have skills in:
📈 Digital sales and marketing
📊 Marketing and communication planning
🚀 Growth strategies
👥 Talent management and career development
⚙️ Digital transformation and regulatory compliance
I have experience in sectors such as:
🍽️ Food and beverage | 🏋️ Sports | 🩺 Medical devices | 🏨 Hospitality | 🌿 Health and wellness
I am characterized by being proactive, organized, and adaptable, which allows me to provide quick and effective solutions to each project.
🎯 My goal: to optimize your processes and improve the customer experience so you can focus on what's most important for your business.
✔ Commitment
✔ Punctuality
✔ Clear communication in every project.
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- Oxygéner Medicina Regenerativa y Funcional / Cirugía PlásticaADMINISTRATIVE ASSISTANTHEALTH AND WELLNESSJanuary 2023 - March 2025 (2 years and 2 months)Santafé de Bogotá, ColombiaEmail and calendar management; Customer service (Emails, Chat, Social Media); Document creation and editing (Word, Excel, PowerPoint); Organization of files and documents in the cloud; Audio and text transcription; Invoicing and payment tracking; Custom administrative tasks according to your needs.
- Oxygéner Medicina Regenerativa y Funcional / Cirugía PlásticaVIRTUAL ASSISTANTJanuary 2023 - March 2025 (2 years and 2 months)Schedule and calendar organization, Task coordination; Email management; Social media updates; Digital tools management; Presentation creation; Internet research; Meeting note-taking; CRM administration; File management.
- Oxygéner Medicina Regenerativa y Funcional / Cirugía Plástica:CUSTOMER SERVICEJanuary 2023 - March 2025 (2 years and 2 months)Chat support; Email response; Technical assistance; Phone support; Social media support; Customer follow-up; Customer orientation; Personalized assistance; Generation of service reports; After-sales service, Complaint management; Multichannel service.
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Education
- Bachelor of Science inUniversidad Centroccidental Lisandro Alvarado "Dr. Pablo Acosta Ortiz"2011Lic. en
- High School Diploma inColegio Eduardo Chollet Boada2004Bachiller en
Certifications
- "The Accelerator" TrainingWorkana2025