Freelancer profile translated to English.

Description

I am a Virtual Assistant specializing in customer service, with a solid background in emotional intelligence and extensive experience in providing efficient and personalized support. My focus is on ensuring empathetic, effective communication aimed at resolving customer needs.

My training in emotional intelligence reinforces my ability to manage complex situations, maintain assertive communication, and build strong working relationships. My priority is to offer solutions tailored to each project, bringing professionalism, proactivity, and attention to detail that optimizes results.

Trust my experience and skills to help you achieve your goals with quality service.

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Hotel Nabia
Hotel Receptionist
May 2019 - September 2024 (5 years and 4 months)
Ávila, Spain
I developed key skills in customer service, database management, and professional communication, both in person and over the phone and email. I learned to anticipate customer needs with empathy and to resolve situations effectively and with good judgment. This role allowed me to refine my organizational skills, strengthen my interpersonal interactions, and consolidate my professionalism in dynamic environments. Additionally, I improved my adaptability and my ability to handle multiple tasks, always prioritizing customer satisfaction.
Customer service Attention to detail Emotional intelligence Telephone support Database administration email Photography Video editing