Freelancer profile translated to English.

Description

With over 20 years of experience in IT and large companies, I help businesses organize and automate their customer service, structuring clear and functional processes that reduce disruptions, improve experience, and allow for orderly service scaling.

Languages

Spanish
Native or bilingual
Portuguese
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Málaga (up to 50km)

Descomplicare
Service Process and Automation Manager
June 2025 - Today (1 year)
Málaga, Spain
I have over 20 years of experience in the IT area, acting in process, service, and operations management, focusing on organizing customer service flow and implementing simple and functional automations. I have participated in logistics, user support, and service projects, analyzing existing processes, identifying improvement opportunities, and structuring technological solutions aligned with the real needs of the business.
My experience combines operational and technical vision, aimed at reducing friction, improving customer experience, and preparing operations to grow in an orderly and sustainable manner.
Customer Service Automation Process Management
Tribunal de Justiça do RS
Service Process and Automation Manager
January 1998 - October 2009 (11 years and 9 months)
Customer service management, process organization, and operational flow improvement.